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Skills

  • External servicing
  • Food and beverage services
  • Employee interaction
  • Skilled negotiator
  • Crew assistance
  • POS program proficiency
  • Budgets
  • Crew coordination
  • Operational improvement
  • Reservations management

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across procedure calendars and programs.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Improved customer satisfaction by providing personalized service.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • 12 new members of the guest service team were recruited and trained by me.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Looking for a job as a manager at a high-end hotel.
  • Looking to work for a company as a tour guide, educating both visitors and locals.
  • Looking for a job as a flight attendant to provide excellent customer service to passengers.
  • Looking for a job as a Ramp Agent with a well-known company.
  • Professional with exceptional hospitality skills who is friendly and bilingual.
  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • To further promote high levels of customer satisfaction, I'm looking for a hotel management position at a luxury resort.
  • Dynamic application of vendor management and cross-functional collaboration in a fast-paced business environment.
  • Ambitious
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.

Accomplishments

  • Reduced travel package refund rate by 24% through improved pre-travel consultations and transparent policy communication.
  • Developed Tableau customer loyalty program, which became a model for hotels nationwide.
  • Developed and implemented a customer satisfaction survey system, increasing client retention by 66% over 18 months.
  • Organized and led travel webinars that increased engagement with potential clients and contributed to a 46% rise in inquiries.
  • Resolved product issue through consumer testing.
  • Led a cross-functional team in redesigning the agency's website, increasing online conversions by 44% within one year.
  • Achieved PMP in 2016, ensuring agency standards aligned with industry best practices and compliance.
  • Led a sales initiative that increased overall package sales by 66% and boosted average client spend by $15 per booking.
  • Streamlined reporting tools to measure key sales and profitability metrics, resulting in a 66% reduction in the time spent on sales analysis.
  • Documented and resolved system which led to metric.

Affiliations

  • Lions Club
  • The Hotel Sales and Marketing Association International (HSMAI)
  • Airline Reporting Corporation (ARC)
  • Council of Airline Travel Executives (CATE)
  • Freemason
  • Professional Travel Agents of North America (PTANA)
  • Rotary International
  • Institute of Travel and Tourism (ITT)
  • American Society of Travel Advisors (ASTA)
  • Association of Information Technology Professionals

Certifications

  • Certified Travel Counselor (CTC) from The Travel Institute
  • Certified Destination Management Executive (CDME) from Destination International
  • Certified International Tour Manager (CITM) from International Guide Academy
  • ServSafe
  • Global Distribution Systems (GDS) Proficiency Certification
  • Certificate in hospitality and tourism
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Travel Agency Revenue Forecasting Certification from method
  • Certified Business Analysis Professional (CBAP)
  • Certified Specialist in Revenue Management from process

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