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Skills

  • Customer feedback analysis and implementation
  • Lot monitoring
  • Guest feedback tracking via ServiceNow
  • Process improvement
  • Handling large group check-ins and bookings
  • Team management
  • Adapting to last-minute guest requests
  • Booking management systems
  • Guest loyalty program management
  • Business operations

Work Experiences

  • Filed a complaint about illegal parking jobs.
  • Assisted in implementing a new CRM system.
  • End-of-day reports, including analysis, balancing drawer, and night audit, were my responsibility.
  • Moved cars around the parking lot to save space.
  • Addressed guest concerns.
  • Handled outgoing mail and received and distributed incoming mail to hotel departments and guests.
  • Provided process improvement information and answered questions.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Administered guest satisfaction surveys after checkout, boosting feedback completion rate by 29% year-over-year.
  • Achieved results in 18 months.

Summaries

  • Maintaining long-term relationships with returning guests is a success.
  • Collects payments efficiently and keeps a close eye on the surroundings to ensure that the lot is kept safe.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In stressful situations, successfully directs drivers while remaining professional.
  • With 7 years of experience as a Parking Lot Attendant, I'm a keen observer.
  • Dedicated to keeping the environment clean and welcoming for both guests and employees.
  • Comprehensive knowledge of category, as well as a knack for quick learning and problem-solving.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Accomplished this in 5 months.
  • Achieved a 19% reduction in booking errors.

Accomplishments

  • Streamlined room inventory management procedures, achieving 57% improvement in turnover time and reducing overbooking issues by 3 rooms.
  • Implemented upselling strategies for Workday, directly contributing to a 46% increase in monthly revenue over a metric.
  • Documented and resolved initiative which led to process.
  • Developed customized itineraries for VIP guests, receiving a Excellence Award and achieving a 16% satisfaction score.
  • Received acknowledgment from upper management after successfully decreasing check-in time by 16 minutes during peak seasons.
  • Created and executed peak season management plans, optimizing staff performance and enhancing service efficiency during high-traffic periods.
  • Led a guest feedback program that enabled the department to improve service delivery, resulting in 53% fewer guest complaints over several months.
  • Analyzed guest feedback to uncover service gaps and implemented improvements that resulted in a 74% increase in positive reviews on Asana.
  • Conducted timely inventory checks for guest supplies, reducing amenity shortages by 59% across 12 key service points.
  • Demonstrated calm and professional demeanor in high-stress guest interactions, earning a Outstanding Service Award for exemplary service.

Affiliations

  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Leadership in Peak-Season Operations Forum Participant 2018
  • International Guest Services Association (IGSA)
  • Member, Hospitality Leadership and Advisory Panel (HLAP)
  • Project Management Institute
  • Toastmasters
  • Service Quality Institute (SQI) Membership for Professional Development

Certifications

  • Certified Front Office Manager (CFOM) - Harbor & Co. 2016
  • Revenue Management Certification - Cornell University 2020
  • Certified Hotel Industry Analytics (CHIA) - 2016
  • Hospitality and Tourism Management Certification (Harvard Online) - 2017
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Hospitality and Tourism Industry Skills Certificate - Summit Group 2018
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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