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Skills

Inventory organization
Sanitation procedures
Supervision
First Aid/CPR
POS system expertise
Framework equipment
Food portioning
Relationship development
Recipes and menu planning
POS system use

Work Experiences

Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
Provided 13 nutritious meals to students at initiative school on a daily basis.
Achieved sales targets of $13 over a 5-month period.
Achieved a customer service rating of 60% based on post-event surveys due to personalized attention at the register.
Collected customer feedback.
Achieved 100% accuracy.
Collaborated with vendors to ensure smooth delivery of products, reducing stockouts during high-traffic events.
Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
Taught team members how to follow instructions when making sandwiches and other foods.
Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.

Summaries

Adept at goal-setting.
Proficient in the use of process and framework kitchen equipment.
Achieved consistently high efficiency during peak times.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Within Miscellaneous, senior Concession Stand Cashier and outstanding performer in budget management and team leadership.
Strengths in team leadership and data analysis backed up by Miscellaneous training.
Experienced Concession Stand Cashier food service professional with attention to detail.
Award-winning Concession Stand Cashier.
Offering 16 years of customer service, process food preparation, and stocking and organizing deliveries experience.
Achieved zero infractions.

Accomplishments

Documented and resolved method which led to category.
Optimized POS system workflows, reducing average customer transaction times by 14 seconds during high-traffic events.
Actively suggested improvements to the vendor supply process, leading to a 57% reduction in product outages during games and events.
Ensured compliance with food hygiene and safety standards which contributed to zero health violations during 2023 inspections.
Collaborated with team members and vendors to reduce stock shortages by 52% during peak event periods.
Regularly cross-referenced cashier reports with inventory counts, achieving a 70% reduction in unaccounted-for items.
Collaborated with staff in continuous improvement initiatives leading to a 39% improvement in overall concession speed.
Contributed to a 83% increase in concession stand revenue by suggesting new product offerings during team meetings.
Increased concession inventory turnover by 70% by ensuring timely ordering of high-demand products before large events.
Processed high volumes of transactions (+7 cash/credit card payments per shift) while maintaining a courteous and professional manner.

Affiliations

Food and Beverage Concessions Professionals Network
International Bottled Water Association (IBWA)
Food Handlers Certification - Portland 2021
National Association of Social Workers
International Association of Administrative Professionals
SafeServ Certification - Food Safety 2015
Society of Women Engineers
Professional Food and Beverage Sales Association
Certified in Retail Point of Sale Operations 2021
Lions Club

Certifications

Advanced Cash Register and POS Management Training
Emergency Evacuation Procedures Certification
Certified Business Analysis Professional (CBAP)
Fire and Life Safety Operator Certification
Certified Sales Professional (CSP)
COVID-19 Contact Tracing Certification
Cash Handling Skills Certification
Salesforce
Food Protection Manager Certification
Basic First Aid and CPR Certification

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