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Skills

  • Goal setting and achievement
  • Food preparation
  • Recipes and menu planning
  • Credit card processing security
  • Team management
  • Communication skills
  • Cross-functional collaboration with vendors
  • Compliance with Health Regulations
  • Food portioning
  • Upselling strategies

Work Experiences

  • Recorded the amount of food prepared, used, and leftover in a daily shift log.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Delivered excellent customer service under fast-paced conditions, processing orders efficiently at peak times.
  • Calculated inventory needs and communicated with suppliers, ensuring timely restocking of high-demand items.
  • Achieved sales targets of $13 over a 5-month period.
  • Used a precise cash register to process 2 customer payments on a daily basis.
  • Achieved a customer service rating of 60% based on post-event surveys due to personalized attention at the register.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Consistently exceeded expectations.

Summaries

  • Proficient in the use of process and framework kitchen equipment.
  • Committed Cashier focused on achieving 30% faster transaction times by introducing innovative pre-staging techniques during peak periods.
  • Award-winning Concession Stand Cashier.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of risk assessment and client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 100% accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Balanced cash registers across 11 stations with 100% accuracy.
  • Achieved high levels of customer engagement.
  • Achieved zero infractions.

Accomplishments

  • Responded to customer inquiries and resolved issues promptly, maintaining a positive customer relationship during high-traffic situations.
  • Assisted the supervisor in training over 16 new hires on company processes and POS system usage within two years.
  • Collaborated with team members and vendors to reduce stock shortages by 52% during peak event periods.
  • Resolved product issue through consumer testing.
  • Received Team Excellence Award for contributing to a 28% reduction in staff miscommunication during busy shifts.
  • Regularly cross-referenced cashier reports with inventory counts, achieving a 70% reduction in unaccounted-for items.
  • Collaborated with event coordinators to anticipate demand, resulting in a 56% increase in preparation efficiency for large-scale events.
  • Maintained cleanliness and organization at the cashier counter, ensuring compliance with food safety regulations as per company and health guidelines.
  • Processed high volumes of transactions (+7 cash/credit card payments per shift) while maintaining a courteous and professional manner.
  • Contributed to a 83% increase in concession stand revenue by suggesting new product offerings during team meetings.

Affiliations

  • Association for Computing Machinery
  • Toastmasters
  • Society of Human Resource Management
  • International Food Industry Council (IFIC)
  • Society of Women Engineers
  • SafeServ Certification - Food Safety 2015
  • Health and Hygiene Concessions Professionals Organization
  • National Association of Social Workers
  • Food and Beverage Concessions Professionals Network
  • Retail Leadership Development Group

Certifications

  • Certified in Food Allergens Awareness
  • Certified Customer Service Professional (CCSP)
  • ServSafe Alcohol Certification
  • Certified Cash and Payment Handling Specialist
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • COVID-19 Contact Tracing Certification
  • Certified Sales Professional (CSP)
  • Certified Point of Sale (POS) System Operator

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