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Skills

  • 24/7 Operations readiness
  • Performance Metrics Tracking
  • Budgets
  • Operational efficiency optimization
  • Interagency communication
  • Audit preparation and execution
  • Operational troubleshooting
  • DoD regulatory compliance
  • Team building
  • Operational security protocols

Work Experiences

  • Contributed to strategic decisions.
  • Achieved a 63% improvement in response times.
  • Awarded in 2024.
  • Achieved a flawless audit result in 2019.
  • Collaborated with product to improve mission support frameworks.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Wrote technical reports on command and field activities that were detailed and well-informed.
  • Coordinated communication between 8 agencies, enhancing information flow and reducing misunderstanding by 24% over 6 months.
  • Achieved top marks in 2015 for operational excellence.
  • Oversaw the delivery of category project by standard team, which resulted in procedure.

Summaries

  • Achieved 46% higher operational readiness.
  • Senior Command Post Controller with 11 years of successful project management and budget management experience.
  • Collaborated with senior leadership.
  • Achieved a flawless audit result.
  • Strengths in performance reporting and quality assurance backed up by Military training.
  • Achieved 60% promotion rate.
  • Achieved improvements through strategic planning and resource optimization.
  • Achieved effective risk mitigation.
  • Dedicated to learning, growing, and succeeding in Military.
  • Excellent understanding of how to prepare and maintain initiative equipment.

Accomplishments

  • Authored and implemented new Standard Operating Procedures (SOPs) for crisis management, achieving 43% compliance in 2020 audit.
  • Documented and resolved initiative which led to program.
  • Played a key role in a standard mission, driving a 79% reduction in error rates through real-time performance monitoring.
  • Collaborated with interagency teams to develop disaster recovery strategies, resulting in a 7 hour reduction in overall downtime.
  • Optimized crisis response protocols by coordinating with product, reducing time-to-resolution by 20%.
  • Supervised a cyclic training schedule that ensured 12 members maintained operational certifications, reducing operational errors by 73%.
  • Resolved product issue through consumer testing.
  • Identified weakness in SAP and proposed solutions that increased system uptime by 66% over 18 months.
  • Reduced manual reporting workloads by 31% through the introduction of automated systems for logging and tracking incident data.
  • Drove performance improvements by establishing cross-branch KPIs, increasing mission success rates by 61% over three years.

Affiliations

  • Military Operations Research Society (MORS)
  • Professional Association of Military Analysts and Planners (PAMAP)
  • Air Force Association (AFA)
  • National Association of Command Post Professionals (NACPP)
  • Military Command Post Operations Alumni Association
  • Association of Air Force Missileers (AAFM)
  • American Marketing Association
  • National Tactical Officers Association (NTOA)
  • Rotary International
  • Certified Homeland Security Professional (CHSP) under ITIL

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Anti-Terrorism Officer (CATO)
  • Graduate of Command and Control School (C2 School) Phoenix - 2019
  • Certified Defense Financial Manager (CDFM)
  • CPR & First Aid Certification by the American Red Cross
  • Emergency Operations Center (EOC) Certification
  • Military Decision Making Process (MDMP) Certification
  • Command Post Controller Certification by Brightline (e.g., USAF)
  • Six Sigma Green Belt Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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