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Skills

  • Business operations
  • Bookkeeping
  • Relationship development
  • Operational improvement
  • Fraud detection and prevention
  • Aging reports analysis
  • Framework equipment
  • Financial audits
  • Customer satisfaction improvement
  • High-Volume Transaction Management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created detailed audit reports.
  • Assisted Payment Services Representatives in properly applying customer remittances while working with Payment Services Representative.
  • Collaborated with the IT department to integrate a new payment tracking system, reducing manual input errors by 66%.
  • Analyzed payment trends.
  • Closed all disputes older than 8 days.
  • Contributed to financial reporting by reconciling daily payment transactions for a portfolio worth $7, reporting anomalies to senior management.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Configured payment gateway solutions for Jira.

Summaries

  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bolstered overall team performance by 63%.
  • Adept at managing vendor relationships, including timely disbursement and reduced late payments by 31%, improving overall business relations.
  • Collaborative Payment Services Representative committed to improving transaction processes, with proven success managing $10 in monthly international funds transfers.
  • Achieved a 24% reduction in errors.
  • Collaborative Payment Services Representative.
  • Conducted consultations to address disputes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Created customized financial reports for senior management, contributing to a 31% reduction in accounts payable processing issues.
  • Proactively identified high-risk payment disputes and worked with legal to resolve $137,000 in debt recovery within 9 days.
  • Successfully managed invoicing and payment processing for clients, reducing outstanding balances by 3 over a 10 month period.
  • Utilized pattern recognition and data analysis to quickly isolate and resolve recurring payment issues, saving the company $16 annually.
  • Processed complex financial reports utilizing advanced Excel skills, driving higher accuracy in monthly and quarterly reporting by 60%.
  • Trained a team of 9 new hires in best practices for transaction verification and payment reconciliation procedures, leading to a 73% decrease in processing errors.
  • Streamlined end-to-end payment verification processes, achieving 22% compliance with initiative and Six Sigma standards.
  • Developed an advanced Excel dashboard to track incoming payments, improving tracking visibility by 55% and expediting monthly close.
  • Spearheaded the digital transformation of payment records, cutting paper usage by 79% and enhancing overall document tracking efficiency.
  • Launched new payment tracking policies that increased team visibility of all transactions, reducing discrepancies by 54% in 2023.

Affiliations

  • Member, National Automated Clearinghouse Association (NACHA)
  • Active participant, Payments Innovation Alliance (PIA)
  • American Marketing Association
  • Certified Payment Gateway Specialist OSHA (Year)
  • Toastmasters
  • Certified Payments Professional, Accredited Payments Risk Specialist (APRS) 2022
  • Society of Human Resource Management
  • Active participant, Annual Conference on Fintech Payment Solutions 2023
  • Certified Financial Services Auditor (CFSA), Institute of Internal Auditors (IIA) 2017
  • Member, International Association of Finance Executives (IAFE)

Certifications

  • CompTIA Security+
  • Certified Treasury Professional (CTP) by Association for Financial Professionals (AFP)
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 27001 Lead Implementer Certification by PECB
  • Project Management Professional (PMP) by initiative
  • Certified Payments Professional (CPP) by Electronic Transactions Association (ETA)
  • Certified Business Analysis Professional (CBAP)
  • Risk Management Framework (RMF) Certification
  • Payment Security Compliance (PSC) by process
  • Certified Public Accountant (CPA)

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