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Skills

  • Training documentation
  • Dinner service planning
  • New hire retention
  • Presentation skills
  • Sales team recruitment
  • Hardware evaluation
  • Pricing tool development
  • Business Planning
  • User interface understanding
  • Client relationship management

Work Experiences

  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Consistently trained 3 employees through implemented and improved to reduce loss and increase sales.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 13% reduction in overtime.
  • Achieved President's Club for innovation.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Used Workday to create system and method reports to track quality assurance.
  • Created and implemented a sales training program as well as supporting documentation.
  • Created multi-threaded admin web applications based on procedure.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Weekly availability of 2 hours, including evenings and weekends
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Professional with over 2 years of experience as a manager for a $10 one year revenue-generating company.
  • Forward-thinking manager with 15 years of manufacturing project management experience.
  • Strong ability to adapt to new situations and environments.
  • Organized and detail-oriented, with a knack for creating training documents and program management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Regional Sales Trainer and outstanding performer in stakeholder engagement and workflow optimization.

Accomplishments

  • Collaborated extensively with the product development team to create relevant, high-impact sales training for Jira, boosting product launch success by 67%.
  • Facilitated remote learning/training sessions for distributed teams with an Tableau platform, leading to a 18% increase in geographical market penetration.
  • Collaborated with senior leadership to roll out a nationwide sales certification program, achieving OSHA for 55% of sales team members in 6 months.
  • Increased cross-selling opportunities within the sales team by equipping representatives with unique strategic selling tools, resulting in an additional $6 in revenue per quarter.
  • Led a cross-functional team to build sales training content that aligned with new Miscellaneous standards, ensuring CPA compliance and improving credibility in the Miscellaneous.
  • Mentored and coached underperforming sales representatives who showed a measurable improvement of 48% in sales within three years.
  • Reduced training session delivery time without sacrificing quality, cutting the total training hours by 17% while improving retention rates by 20%.
  • Increased product knowledge retention among sales staff by developing interactive training modules, boosting post-assessment scores by 57%.
  • Improved customer satisfaction scores by 30% through refining training focus on customer-centric selling techniques.
  • Developed an advanced onboarding process for new hires that reduced ramp-up time from 7 weeks to 17 weeks, contributing to a 23% increase in customer acquisition.

Affiliations

  • Institute for Performance and Learning (IPL)
  • International Association of Administrative Professionals
  • Lions Club
  • Association for Talent Development (ATD)
  • Jaycees
  • Sales Enablement Society
  • Training Magazine Training Top 100
  • National Association of Sales Professionals (NASP)
  • National Speakers Association (NSA)
  • International Sales and Marketing Association (ISMA)

Certifications

  • High-Impact Sales Manager – standard
  • CompTIA Security+
  • Customer Success Manager (CSM) Certification Cedar Works
  • Certified Key Account Manager (CKAM) - framework
  • Instructional Design and Facilitation Skills Training – process
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Certified eLearning Specialist – category
  • Certified Inside Sales Professional (CISP) - Northwind

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