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Skills

  • Performance evaluation coaching
  • Change management training
  • Employee onboarding process optimization
  • Team building
  • Mentorship program design
  • Performance gap analysis
  • Participant engagement strategies
  • Budgets
  • Operational improvement
  • Team management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within three years.
  • Achieved results over 18 months.
  • Addressed high-stress environment challenges.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Served as a liaison between community programs and residents, as well as providing counseling to 17 residents of the community and assisted living facilities.
  • Authored and curated company-wide training manuals for SAP, improving overall understanding and utilization among staff.
  • Aligned training with business needs.
  • Accomplished results over two years.
  • Adapted to rapid technological changes.

Summaries

  • Achieved 38% more synergy between departments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • With excellent conflict resolution and organizational skills, I am energetic, motivated, and thorough.
  • Boosted participant engagement.
  • Capable of coordinating comprehensive certification initiatives, with over 64% of participants successfully achieving certifications within several months.
  • Committed Resident Trainer specializing in optimizing employee onboarding processes, reducing time to competency by 43% and improving first-year retention.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.
  • Allowed trainers to focus on higher-value tasks.

Accomplishments

  • Resolved product issue through consumer testing.
  • Introduced a data-driven approach in evaluating training outcomes, increasing training effectiveness by 66% in 2022.
  • Conducted virtual instructor-led training for dispersed teams, resulting in a 76% improvement in productivity within two years.
  • Partnered with external SMEs to deliver highly specialized training on project management, increasing employee competency scores by 85%.
  • Built dynamic training simulations for Miscellaneous-specific scenarios, leading to process and errors decreasing by 54% points.
  • Co-created a peer-to-peer mentorship system, increasing knowledge transfer within departments and boosting team productivity by 36% points.
  • Created a continuous learning culture by implementing Jira, leading to ongoing skill upgrades for 6 employees.
  • Developed an employee engagement survey linked to training results, improving feedback loops and increasing program satisfaction by 27%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Co-led diversity and inclusion initiatives which resulted in a category improvement in team engagement and trust scores in 2019.

Affiliations

  • Jaycees
  • National Association of Social Workers
  • Association for Talent Development (ATD)
  • Lions Club
  • National Wellness Institute (NWI)
  • Society of Human Resource Management
  • American Management Association (AMA)
  • The eLearning Guild
  • Learning and Performance Institute (LPI)
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • Conflict Resolution and Mediation Trainer Certification
  • Advanced Certified ScrumMaster (A-CSM) from Scrum Alliance
  • CPLP (Certified Professional in Learning and Performance) through Lakeside Partners
  • Certified Public Accountant
  • Certified Performance and Competence Consultant (CPC)
  • LMS Administrator Certification (Tableau)
  • Performance Improvement Certification by Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Onboarding Specialist (COS) from Summit Group

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