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Skills

  • Account servicing
  • Client Feedback Loops
  • Network development
  • Service agreements
  • Staff training
  • Strategic planning
  • Digital project management (Microsoft Excel)
  • Client Satisfaction Improvement Strategies
  • CRM system management (standard)
  • Customer needs assessment

Work Experiences

  • Communicated with account holders and account managers about changes, issues, and updates on both sides.
  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Achieved a 81% increase in upselling.
  • Actively monitored client health status using Adobe Creative Suite.
  • Analyzed client feedback.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Closed over $3 in sales, which included preparing contracts and processing order forms each the past year.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Frequently asked Account Manager Intern questions, taking careful notes to aid learning and comprehension.
  • Aligned cross-department efforts.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Schedule flexibility and the ability to travel up to 17% of the time.
  • Professional with cross-functional collaboration and performance reporting expertise who is organized and resourceful.
  • Achieved 27% improvement in client retention metrics.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Achieved $14 in new business.
  • Proven success in vendor management and accurate, detail-oriented work.
  • Costs were consistently reduced while profits were increased.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.

Accomplishments

  • Established a robust client communication strategy, improving the quality and frequency of outreach, contributing to a 66% increase in upselling opportunities.
  • Reduced churn by 84% after introducing improved customer support processes and regular check-ins with clients.
  • Initiated a scalable client feedback loop in collaboration with product teams, influencing decision-making and improving product satisfaction by 66%.
  • Aligned service offerings with client objectives to increase contract renewal rates by 59%.
  • Coordinated successful launch of Workday, achieving 34% target adoption rate within the past year.
  • Resolved product issue through consumer testing.
  • Actively participated in product roadmap discussions by analyzing 9 key pieces of client feedback to prioritize features.
  • Developed strategies to re-engage inactive accounts, generating $8 in reoccurring annual revenue.
  • Developed a systematic follow-up process that led to quicker sales closures, cutting deal finalization time by 29%.
  • Helped secure an additional $2 in business by tailoring proposals to the unique needs of Miscellaneous clients.

Affiliations

  • Society of Women Engineers
  • American Medical Informatics Association
  • Sales Management Association (SMA) Active Participant
  • International Council of Nurses
  • Affiliate Member of Customer Experience Professionals Association (CXPA)
  • Member, Global Account Management Association (GAMA)
  • Member of Product Marketing Alliance (PMA)
  • Key Member of Business Networking International (BNI) framework
  • Association of Information Technology Professionals
  • Completed Account Management Bootcamp: Enterprise Accounts Course

Certifications

  • Certified Key Account Manager (CKAM) - 2022, Strategic Account Management Association (SAMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Customer Experience Professional (CCXP) - 2024, Customer Experience Professionals Association (CXPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Success Manager (CCSM) – 2020 – SuccessCOACHING
  • ServSafe
  • Social Media Marketing Certification 2022, HubSpot Academy
  • Financial Modeling & Valuation Analyst (FMVA®) - 2021, Corporate Finance Institute

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