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Skills

  • Cost reduction strategies
  • Vendor relationship management
  • Organization
  • Key account management
  • Standard equipment
  • Strategic decision making
  • Team Leadership
  • Communication planning
  • Strategy development
  • Operational improvement

Work Experiences

  • Collaborated with sales and marketing teams to co-develop cross-promotional strategies with third-party suppliers, driving 71% revenue growth.
  • Achieved 43% faster activation timelines.
  • Contributed to a 85% year-over-year revenue growth.
  • Achieved Excellence Award for best client service in 2016.
  • Conducted market analysis.
  • Achieved cost reductions of $12 annually.
  • Developed a vendor assessment and scoring strategy.
  • Delivered personalized service solutions.
  • Contributed an additional $13 to annual revenue.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Capitalized on opportunities with high-value clients.
  • Business Relationships Supervisor adept at leading teams through complex account migrations to new CRM systems, resulting in 39% data accessibility improvement.
  • Achieved 53% gains in communication efficiency.
  • Accomplished supervisor with a track record of strengthening relationships through consistent performance reporting and achieving 18% growth in key accounts year-over-year.
  • Achieved 28% reductions in vendor response times.
  • Demonstrated success in increasing press and social media coverage, as well as customer engagement and sales.
  • Analytical Business Relationships Supervisor.
  • Achieved a 37% client retention rate.
  • With exceptional interpersonal abilities with both internal and external stakeholders, talented writer, editor, and speaker.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Project managed the transition of 13 high-value clients during a corporate merger, ensuring continuity in service and maintaining initiative% retention.
  • Led cross-functional collaboration with compliance to streamline key account management processes, leading to a 62% increase in client retention rates over three years.
  • Analyzed industry trends and adapted relationship management strategies, achieving 73% operational cost savings while boosting overall client satisfaction.
  • Resolved 2 customer complaints in several months, maintaining a client satisfaction rating of 79% and reducing escalation rate by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Proactively identified partnership opportunities with high-value clients, generating an incremental $17 in revenue through strategic relationship-building initiatives.
  • Instituted a client advisory board that facilitated continuous improvement discussions, uncovering 15 actionable insights leading to improved services.
  • Facilitated 18 client-relation training sessions for internal teams, driving a 56% increase in customer satisfaction through improved communication and responsiveness.
  • Secured 8 contract renewals with key accounts, contributing an additional 6 to the quarterly revenue forecast.

Affiliations

  • Project Management Institute
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Association for Operations Management (APICS)
  • International Business Brokers Association (IBBA)
  • Society for Human Resource Management (SHRM)
  • Association of Strategic Alliance Professionals (ASAP)
  • Council on Customer Relations Management Certification
  • Global Reporting Initiative (GRI) for Client Reporting Standards
  • International Customer Service Association (ICSA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Professional Diploma in Strategic Marketing by Beacon Labs
  • Professional Certificate in Corporate Relationship Management by Northwind
  • Professional Certificate in Innovation and Entrepreneurship by Northwind
  • Certified Business Relationship Manager (CBRM) by BRM Institute
  • CPRM - Certified Partner Relationship Manager by Partner Relationship Management Institute
  • Certified Professional in Supply Management (CPSM) by Institute for Supply Management (ISM)
  • Certified Cross-functional Team Leadership (CCTL) by Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by method

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