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Skills

  • Client relationship management
  • Family applications
  • Strong verbal communication
  • Data Management
  • Temporary housing
  • Referrals and networking
  • Pricing tool development
  • Client needs assessments
  • Project organization
  • Team management

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Built strong working relationships with social workers, legal teams, and healthcare professionals to support clients in finding long-term housing solutions.
  • Worked with landlords and real estate agents to secure vacant apartments for clients with histories of homelessness, mental illness, and substance abuse, occupying over 4 apartments while providing direct, hands-on support.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Advocated on behalf of clients during housing court proceedings, successfully preventing eviction for over 80% of cases.
  • Helped write grants to raise money for the organization, raising over $14 per three years.
  • Analyzed market trends.
  • Aimed at vulnerable populations.
  • Authored detailed housing reports and recommendations for internal stakeholders, influencing policy changes that improved services across Chicago.

Summaries

  • Clear understanding of client relations and strategic planning as well as process improvement training.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Individual with Adobe Creative Suite and Salesforce skills who works well with others.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Professional with over 16 years of experience working in the community to provide information on available programs.
  • Adept at multi-agency collaboration.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Achieved project under budget and on time.

Accomplishments

  • Designed and facilitated workshops in collaboration with social services departments on tenant advocacy, enhancing knowledge for 18 participants about their housing rights.
  • Successfully resolved tenant disputes and eviction prevention cases, maintaining a 17% retention rate for clients in stable housing.
  • Implemented case management services for 3 low-income households, successfully transitioning 48% of clients from temporary housing to permanent residences in Portland.
  • Increased sales 3% over two years.
  • Applied deep knowledge of government housing programs to assist 15 clients in applying for Section 8 and other state-run assistance programs, achieving 31% success rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged HubSpot to modernize rent assistance tracking systems, reducing administrative time by 52% and increasing data accuracy.
  • Reduced housing process bottlenecks by collaborating with compliance to streamline inter-departmental workflow, cutting placement delays by 18 days.
  • Monitored and analyzed compliance with government housing assistance guidelines, resulting in recovery of $14 in misallocated funds while ensuring continued program eligibility.
  • Facilitated housing workshops on tenant rights, lease negotiations, and financial literacy, empowering 10 participants with essential knowledge to maintain secure and stable housing.

Affiliations

  • Member of the Coalition for Homeless Youth (CHY)
  • Society of Women Engineers
  • Leadership role in Neighborhood Assistance Corporation of America (NACA)
  • Collaborated with U.S. Interagency Council on Homelessness (USICH)
  • Lead Organizer for Fair Housing Training Workshops at Vantage
  • Collaborated with process to Integrate Housing and Healthcare Initiatives
  • Volunteer Coordinator for Habitat for Humanity, Phoenix Chapter
  • Participant in Housing Justice Network (HJN)
  • Toastmasters
  • Member of the Massachusetts Coalition to End Homelessness

Certifications

  • Certified Public Housing Manager (PHM) by the National Association of Housing & Redevelopment Officials (NAHRO)
  • Family Self-Sufficiency (FSS) Training Certification (Nan McKay & Associates)
  • Certification in Landlord-Tenant Law (Cornell Law School Online) 2016
  • Certified Tax Credit Compliance Specialist (TCS) by Elizabeth Moreland Consulting
  • Advanced Fair Housing Compliance Certification by Grace Hill 2020
  • Certified Public Accountant
  • Homelessness Prevention & Rapid Rehousing Certification (National Alliance to End Homelessness)
  • Fair Housing Compliance Certification (National Affordable Housing Management Association)
  • CompTIA A+ Technician
  • Dispute Resolution Mediator Certification (American Mediation Association)

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