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Skills

  • Team management
  • Process improvement
  • Stakeholder relationship management
  • Data analysis
  • Project organization
  • Advocacy with local government
  • Onsite facility tours
  • Accessibility programming for underrepresented groups
  • Crisis communication
  • Supervision

Work Experiences

  • Co-hosted events to expand visibility.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Designed and launched a community education program, leading to a 75% improvement in participant knowledge retention.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Conducted 14-plus focus groups.
  • Coordinated with cross-functional teams to support outreach activities for major community stakeholders, ensuring alignment on deliverables.
  • Collaborated with city officials at Seattle to secure over $13 in grant funding for outreach projects, improving service offerings.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Advocated for marginalized communities, acting as a liaison between city council and residents to improve social service allocation.
  • Acted as a liaison between city council and residents.

Summaries

  • Collaborative professional with a strong foundation in data-driven outreach programs.
  • Advocated for community development causes.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Achieved a 41% improvement in community representation.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Accomplished Community Outreach Manager with a demonstrated ability to connect businesses and local stakeholders to expand service reach by 50%, creating impactful and sustainable programs.
  • Clear understanding of workflow optimization and process improvement as well as cross-functional collaboration training.
  • Adept at content creation for digital outreach.
  • Community service programs that are coordinated to meet the needs of framework.

Accomplishments

  • Partnered with local schools and universities to create internship opportunities for 17 students, enhancing community engagement.
  • Documented and resolved category which led to metric.
  • Designed and distributed community surveys, gathering insights from over 6 respondents for program evaluation and strategic planning.
  • Utilized survey data to assess community needs, leading to the creation of 12 new initiatives addressing key concerns.
  • Collaborated with community leaders to create outreach strategies that reduced barriers to participation, achieving a 45% increase in attendance.
  • Resolved product issue through consumer testing.
  • Partnered with over 12 local organizations to host co-sponsored events, increasing community participation by 28%.
  • Organized a community health fair, which attracted over 10 attendees and provided services such as team leadership and performance reporting.
  • Presented data-driven reports to board members, which led to strategic changes and a 65% increase in program funding.
  • Led crisis response efforts in collaboration with method, producing a post-event recovery plan within the past year.

Affiliations

  • Association of Fundraising Professionals (AFP)
  • Society of Human Resource Management
  • American Planning Association (APA)
  • Toastmasters
  • American Society of Safety Professionals
  • Freemason
  • National League of Cities (NLC)
  • American Public Health Association (APHA)
  • Society for Community Research and Action (SCRA)
  • Nonprofit Leadership Alliance (NLA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Community Action Professional (CCAP)
  • Certified in Nonprofit Board Leadership from Summit Group
  • Certified Social Work Manager (CSWM)
  • CompTIA Network+
  • Certified Housing Counselor from method
  • Digital Fundraising Certification from framework
  • Certificate in Trauma-Informed Care for Community Work from Harbor & Co.
  • Nonprofit Financial Management Certificate from Northwind
  • Certificate in Urban Planning from metric

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