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Skills

  • Supervision
  • Content creation for outreach materials
  • Qualitative and quantitative data analysis
  • Conflict resolution techniques
  • Project management
  • Accessibility programming for underrepresented groups
  • Adapting to diverse community needs
  • Proficient in Asana
  • Onsite facility tours
  • Data-driven decision making

Work Experiences

  • Advocated for community development initiatives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted post-event assessments, gathering feedback and recommending improvements that increased event satisfaction scores by 59%.
  • Achieved results within the past year.
  • Collaborated with city officials at Seattle to secure over $13 in grant funding for outreach projects, improving service offerings.
  • Coordinated team development activities and trainings with senior case managers.
  • Boosted open rates by 34%.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Community Outreach Manager is a multi-talented Community Outreach Manager who is consistently rewarded for planning and operational improvements.
  • Accomplished in developing comprehensive outreach materials and campaigns targeting diverse populations, leading to a 38% improvement in community representation across all initiatives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved a 41% improvement in community representation.
  • Fluency in both Portuguese and Japanese.
  • Champion for diversity and inclusion, having implemented outreach programs that ensured the voices of underrepresented communities were heard and supported through new program offerings.
  • Collaborative professional with a strong foundation in data-driven outreach programs.
  • Championed diversity and inclusion.

Accomplishments

  • Designed and distributed community surveys, gathering insights from over 6 respondents for program evaluation and strategic planning.
  • Secured in-kind and financial donations totaling $18 from corporate partners to support community-wide events.
  • Led crisis response efforts in collaboration with method, producing a post-event recovery plan within the past year.
  • Developed and executed a community engagement strategy that led to 8 new partnerships with local non-profits and businesses.
  • Resolved product issue through consumer testing.
  • Presented data-driven reports to board members, which led to strategic changes and a 65% increase in program funding.
  • Collaborated with local government officials and law enforcement to enhance public safety initiatives, reducing crime rates by 46%.
  • Organized a community health fair, which attracted over 10 attendees and provided services such as team leadership and performance reporting.
  • Monitored and evaluated program performance using qualitative and quantitative data, resulting in 80% improvement in service delivery.
  • Fostered relationships with 5 city and regional leaders, leading to the approval of key community initiatives.

Affiliations

  • Association for Enterprise Opportunity (AEO)
  • International Council of Nurses
  • United Way Leadership Committees
  • Board of Directors, Local Community Foundation
  • American Marketing Association
  • International City/County Management Association (ICMA)
  • International Association for Volunteer Effort (IAVE)
  • Alliance for Nonprofit Management
  • American Planning Association (APA)
  • Freemason

Certifications

  • Certificate in Urban Planning from metric
  • Salesforce
  • Certified Salesforce Administrator for Nonprofits
  • CompTIA Security+
  • Certificate in Civic Engagement and Public Participation from method
  • Non-Governmental Organization (NGO) Management Certificate from standard
  • Digital Fundraising Certification from framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Health Equity and Community Engagement from category
  • Nonprofit Management Certificate from program

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