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Skills

  • MS Office
  • Conflict resolution with personnel or customers
  • Crisis management and quick decision-making
  • Project organization
  • Food allergy protocol adherence
  • Organization
  • Problem-solving in dynamic environments
  • Customer satisfaction improvement
  • High-traffic customer flow management
  • Compliance with food and beverage standards

Work Experiences

  • Contributed to event planning for corporate bookings.
  • Contributed to event planning for corporate bookings, ensuring seamless service delivery and customer satisfaction for gatherings of up to 7 attendees.
  • Achieved a 68% increase in customer gratuity rates by always delivering personable and attentive service.
  • Achieved a 40% reduction in service speed dissatisfaction.
  • Achieved a 57% increase in customer gratuity rates.
  • Collaborated with kitchen staff.
  • Boosted overall satisfaction.
  • Assisted in the development and execution of special menu options for framework, generating a 16% increase in event-related sales.
  • Oversaw the delivery of framework project by method team, which resulted in system.
  • Collaborated with the marketing team.

Summaries

  • Achieved performance excellence.
  • Costs were consistently reduced while profits were increased.
  • F&B Customer Service Associate is a multi-talented F&B Customer Service Associate who is consistently rewarded for planning and operational improvements.
  • Contributed to event planning for corporate bookings, providing high-level service for gatherings of up to 14 attendees and ensuring client satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved a 49% improvement in table turnover.
  • Delivered a 31% boost in beverage sales by consistently upselling seasonal and promotional items, helping drive increased revenue.
  • Achieved sales growth during the 2021 quarter.
  • Aligned offerings with customer preferences.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Adapted to varying customer flow levels by prioritizing tasks during peak hours, allowing for smoother operations and reduced bottlenecks.
  • Designed and implemented a cleaning schedule that enhanced dining area sanitation, contributing to a 34% improvement in health inspection scores.
  • Accurately tracked and controlled daily inventory, resulting in a 22% reduction in stock discrepancies.
  • Managed special dietary requests and food allergies for event guests, achieving 100% compliance and customer satisfaction.
  • Documented and resolved system which led to program.
  • Enhanced team morale during peak seasons by organizing daily pre-shift briefings and setting team goals, improving service delivery and teamwork.
  • Partnered with management to conduct regular audits of safety and sanitation protocols, achieving a 58% pass rate during external health inspections.
  • Monitored customer traffic to optimize seating arrangements and reduce wait times during peak business hours, improving table turnover rate by 25%.
  • Played a key role in organizing and executing food and beverage service protocol for events of 17 or more guests, earning positive client feedback.
  • Successfully balanced multiple tables of guests during busy shifts, reducing customer wait times and increasing average revenue per shift.

Affiliations

  • Catering and Event Management Association
  • Society of Women Engineers
  • International Customer Service Association (ICSA)
  • Certified Hospitality Supervisor (CHS)
  • Foodservice Management Professional (FMP) Certification
  • Food and Beverage Service Competency Certification
  • World Association of Chefs Societies (WACS)
  • Customer Service & Sales (CSS) Specialist Certification
  • International Council of Nurses
  • Society of Human Resource Management

Certifications

  • Customer Service Excellence Certification, Brightline, 2021
  • Barista Skills Certification 2020 - Northwind of Coffee & Beverage
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • HACCP Certification for Restaurant Managers 2017 Brightline
  • Certified Associate in Project Management (CAPM) - PMI - 2024
  • Certified Professional in Customer Care (CPCC) - Northwind 2022
  • Certified Specialist of Spirits (CSS) - 2021 Ironclad Systems
  • CompTIA Security+
  • Certified Bartender (CBT) 2024 - metric

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