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F&B Customer Service Associate resume examples

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Skills

  • Menu modification suggestions for higher sales
  • Leadership in customer service settings
  • Shift scheduling and team coordination
  • Compliance with food and beverage standards
  • Relationship development
  • Cash handling accuracy
  • Metric equipment
  • Multitasking in high-demand shifts
  • MS Office
  • Continuous process improvement

Work Experiences

  • Assisted in the development and execution of special menu options for framework, generating a 16% increase in event-related sales.
  • Had an excellent attendance record and was always on time for work.
  • Achieved promotion in under 10 months.
  • Achieved a 57% increase in customer gratuity rates.
  • Achieved 54% error-free payment processing.
  • Boosted overall satisfaction.
  • Collaborated with kitchen staff.
  • Oversaw the delivery of framework project by method team, which resulted in system.
  • Achieved 14 in order accuracy improvement.
  • Contributed to event planning for corporate bookings, ensuring seamless service delivery and customer satisfaction for gatherings of up to 7 attendees.

Summaries

  • Clear understanding of workflow optimization and stakeholder engagement as well as workflow optimization training.
  • Contributed to event planning for corporate bookings, providing high-level service for gatherings of up to 14 attendees and ensuring client satisfaction.
  • Decreased average table turnaround time by 29% minutes.
  • Achieved a 55% improvement in customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Applied service recovery strategies consistently.
  • Boosted business loyalty scores.
  • Contributed to cost control.
  • Contributed to a 45% increase in repeat customers.
  • Achieved sales growth during the 2021 quarter.

Accomplishments

  • Documented and resolved system which led to program.
  • Reduced checkout transaction time by 22% through efficient use of the POS system, enhancing guest throughput during high-volume periods.
  • Maximized daily sales by conducting suggestive selling, leading to a 57% increase in recommended item sales.
  • Collaborated with team of 7 in the development of system.
  • Conducted performance reviews for junior staff, leading to a 50% improvement in service efficiency and staff retention.
  • Designed and implemented a cleaning schedule that enhanced dining area sanitation, contributing to a 34% improvement in health inspection scores.
  • Proactively refilled drinks and cleared tables while monitoring guest satisfaction, aiding in a 19% decrease in overall service time per table.
  • Contacted vendors and suppliers to negotiate better pricing and order consistency, which resulted in a 56% reduction in procurement costs.
  • Actively participated in training programs and workshops to improve service standards and maintain compliance with process or PMP.
  • Utilized customer input to assist in refining the drink menu, leading to a more popular rotating cocktail selection and an increase in beverage sales by 16%.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • Society of Women Engineers
  • International Customer Service Association (ICSA)
  • National Association of Social Workers
  • Toastmasters
  • Council of Hotel and Restaurant Trainers (CHART)
  • International Council of Nurses
  • Institute of Hospitality
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • Front Desk Sales and Service Certification - Beacon Labs 2020
  • Certified Restaurant Manager (CRM) - 2015 Ironclad Systems
  • Apple Certified Associate (ACA)
  • Customer Interaction Management Certification - Lakeside Partners
  • Certified Public Accountant
  • Food and Beverage Management Certification Ironclad Systems - Chicago
  • Customer Service Excellence Certification, Brightline, 2021
  • Salesforce
  • ServSafe Food Handler Certification, 2016, National Restaurant Association
  • Certified Hospitality Supervisor Certification (CHS) program

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