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Skills

  • Bilateral Contract Management
  • Revenue Growth Strategy Development
  • Reduction in Contract Delays
  • Risk Management in Contract Agreements
  • Revenue Performance Review Leadership
  • Airline Partner Relationship Management
  • Sales performance improvement
  • Customer Satisfaction Enhancement
  • Sales Associate Training and Development
  • Interline Agreement Negotiation

Work Experiences

  • Benchmarked interline fee structures against industry standards.
  • Aligned interline product offerings.
  • Achieved a projected revenue increase of $10.
  • Benchmarked interline fee structures against industry standards, leading to the creation of more competitive and balanced pricing terms.
  • Created a customer-first approach in managing interline sales agreements, achieving an average client satisfaction score of 15/10.
  • Assisted in renegotiating long-term interline deals that brought a projected revenue increase of $8 over the next 6 months.
  • Coordinated interline rate adjustments.
  • Developed interline incentive programs.
  • Achieved success within two years.
  • Collaborated extensively with IT to enhance interline contract management systems, reducing data entry errors by 55% and improving data quality.

Summaries

  • Combined contract lifecycle management expertise.
  • Adept at pricing model development.
  • Achieved results in Chicago over one year.
  • Collaborative and analytical, adept at pricing model development and revenue management, contributing to $9 in additional revenue annually.
  • Contributed to 4 in additional revenue annually.
  • Achieved a 30% improvement in overall team productivity.
  • Consistently delivers value by improving sales performance through KPI-driven decision making and ongoing interline sales contract reviews.
  • Developed customer-first interline sales agreements.
  • Created streamlined interline processes.
  • Achieved annual savings of $2 for the organization.

Accomplishments

  • Orchestrated a marketing campaign to promote interline services, growing brand visibility in Columbus by 45%.
  • Engaged in industry meetings and conferences, fostering high-level relationships that led to 16% more strategic interline partnerships.
  • Developed clear SOPs for interline contract negotiations, reducing average time-to-signature by 76%.
  • Guided the global sales team on a cohesive interline product strategy, leading to a 65% increase in international market penetration.
  • Served as the main point of contact for partner escalations, achieving resolution of complaints within 6 months and a 46% partner satisfaction rate.
  • Implemented an advanced CRM system that improved tracking of sales pipelines for interline deals and reduced cycle time by 67%.
  • Optimized carrier selection processes, leading to a 69% improvement in service reliability across interline agreements.
  • Executed data-driven decisions in selecting preferred carriers, increasing the on-time delivery rate by 30%.
  • Maintained a 22% engagement level among key interline partners via proactive touchpoints and relationship management.
  • Drove a collaborative strategic partner initiative that provided insight into competitive pricing, leading to increased bids won by 85%.

Affiliations

  • Organizing Member, Global Cargo Cost Efficiency Forum 2015
  • Affiliated, Airline Revenue Management, Forecast Specialized Group, LinkedIn
  • Member, Council of Supply Chain Management Professionals (CSCMP)
  • Alumni, Airline Business Contract Workshop, Brightline, completed in 2017
  • Member, Air Freight Forwarders Association (AFFA)
  • Certified, Cargo Sales Professional (CSP) from IATA, earned 2016
  • Alumni, Advanced Cargo Interline Negotiations Course from system
  • Member, Airline Contract Management & Negotiators Network
  • Active Participant, Transport and Logistics Industry Association (T&LIA)
  • Member, Cargo Cost and Pricing Consortium

Certifications

  • Certified Freight Logistics Practitioner (CFLP) – 2022
  • Airline Partner Relationship Management Certificate – Beacon Labs
  • Certified Sales Leadership Professional (CSLP) - 2020
  • Certified Air Cargo Professional (ACAPE) – Lakeside Partners
  • Strategic Air Cargo Sales & Market Position Certification – Ironclad Systems
  • Advanced Cargo Sales Strategy and Optimization Certification – Lakeside Partners
  • Commercial Airline Negotiation Specialist – Brightline
  • IATA Cargo Introductory Course – framework
  • Certified Cargo Interline Sales Specialist (CCISS) – process
  • Interline Risk & Revenue Strategies Certification – 2019

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