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Skills

  • Supervision
  • Team management
  • Metric equipment
  • Budgeting
  • Employee engagement and motivation
  • Budgets
  • Project organization
  • Food allergen awareness and communication
  • Staff training and development
  • Budget oversight and financial performance

Work Experiences

  • Directed all aspects of kitchen and staff management during high-volume events, catering to 5 attendees.
  • Collaborated with marketing teams.
  • Created a senior training program for future managers.
  • Achieved a 32% reduction in expenses.
  • Created a senior training program for future managers, reducing leadership vacancies by 43% in several months.
  • Developed and standardized recipe costing.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Catered to 3 attendees.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.

Summaries

  • Accomplished Food Support Manager with a history of driving 81% improvements in health and safety audit scores by ensuring compliance with standards like CPA.
  • Achieved a 45% decrease in customer dietary complaints.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Food Support Manager and outstanding performer in strategic planning and budget management.
  • Achieved 59% increased efficiency.
  • Food Support Manager is a dedicated and hardworking Miscellaneous food service director with 16 years of experience.
  • Accomplished leader and Food Support Manager with a focus on uplifting team performance, achieving consistent growth of 61% in customer satisfaction scores.
  • Years of progressive leadership experience 9
  • Achieved consistent growth of 34% in customer satisfaction scores.
  • Trained in food preparation and handling, inventory management, and customer service.

Accomplishments

  • Revamped a standard operating procedure for health inspections, resulting in a perfect 6% pass rate across all inspections in a 2015 period.
  • Directed all aspects of kitchen and staff management during high-volume events, catering to 8 attendees with a customer satisfaction rate of 36%.
  • Organized weekly team meetings that enhanced communication across the department, resulting in a 54% increase in staff engagement and operational performance.
  • Standardized kitchen safety protocols, leading to two subsequent years of zero work-related injuries and maintaining a 80% compliance rate.
  • Redesigned the kitchen layout for improved production flow, resulting in 75% increased productivity during peak hours.
  • Negotiated with 10 vendors to implement bulk purchasing contracts, reducing procurement costs by 44% while maintaining supply availability.
  • Managed the implementation of inventory management software, reducing supply chain issues and increasing stock turnover by 16% per annum.
  • Created promotional and upsell strategies for in-dining and catered events, which heightened average check totals by 22% and improved sales.
  • Researched and introduced new locally sourced ingredients, helping the company become more environmentally sustainable and differentiating the menu.
  • Implemented a real-time labor tracking system that minimized overtime costs by 47% and maximized scheduling efficiency.

Affiliations

  • American Public Health Association (APHA) - Food and Nutrition Section
  • Association for Computing Machinery
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Medical Informatics Association
  • Project Management Institute
  • Women Chefs and Restaurateurs (WCR)
  • International Association of Professional Caterers (IAPC)
  • Society of Foodservice Management (SFM)
  • Global Hospitality Education Network (GHEN)
  • Certified Hospitality Supervisor (CHS) with the American Hotel & Lodging Educational Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association
  • Certified Business Analysis Professional (CBAP)
  • Certified Allergens Preventive Control Qualified Individual (PCQI) - FDA Compliance
  • ISO 9001 Quality Management in Foodservice Operations Certification
  • Food Defense Certification - QuickBooks
  • ISO 22000 Food Safety Management Systems Certification
  • Food Waste Reduction Professional Certificate - 2024
  • Certified Foodservice Professional (CFSP) - North American Association of Food Equipment Manufacturers

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