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Skills

Food safety certifications (e.g., CPA)
Negotiation skills
Relationship development
Communications
Process improvement
Organization
Forecasting and ordering accuracy
Recipes and menu planning
Budgets
Scheduling

Work Experiences

Developed and maintained a robust food safety plan, ensuring compliance with state and local regulations and achieving OSHA.
Bought food and built strong relationships with vendors.
Achieved a 40% decrease in packaging waste.
Collaborated with sales to re-engineer workflows, reducing logistical errors in food delivery by 26%.
Collaborated with marketing teams to launch new promotional menus, driving a 27% increase in foot traffic during off-peak hours.
Developed a robust food safety plan.
Organized and managed food service training for employees to learn about performance reporting, project management, and data analysis.
Created a senior training program for future managers, reducing leadership vacancies by 43% in several months.
Designed and executed a rotating menu for Atlanta, increasing diner retention and repeat visits by 68%.
Was in charge of coordinating and organizing all of the restaurant's inventory.

Summaries

Exceptional budget management resulted in a savings of 15% in one year.
Food Support Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
Adept at implementing feedback systems.
Accomplished Food Support Manager.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Achieved remarkable financial targets of 51% budget savings.
Achieved consistent growth of 34% in customer satisfaction scores.
Food Support Manager is a dedicated and hardworking Miscellaneous food service director with 16 years of experience.
Achieved productivity boosts of 23%.

Accomplishments

Rolled out a loss prevention program that successfully minimized food shrinkage by 23% across all restaurant locations.
Developed and executed multi-tiered meal prep processes during event catering, decreasing preparation and service time by 79%.
Organized weekly team meetings that enhanced communication across the department, resulting in a 54% increase in staff engagement and operational performance.
Resolved product issue through consumer testing.
Collaborated with team of 6 in the development of procedure.
Redesigned the kitchen layout for improved production flow, resulting in 75% increased productivity during peak hours.
Enhanced customer service protocols by retraining front-of-house teams, which increased repeat customer metrics by 77% and boosted overall satisfaction ratings.
Developed a cost-efficient ordering system, reducing food waste by 41% and saving the company an annual cost of $9,000.
Led seasonal menu redesigns resulting in a 46% increase in customer engagement and an annual revenue boost of $130,000.
Documented and resolved category which led to standard.

Affiliations

National Association of Social Workers
Professional Convention Management Association (PCMA)
Society of Women Engineers
International Association of Professional Caterers (IAPC)
Hospitality Sales and Marketing Association International (HSMAI)
Food and Beverage Managers Association (FBMA)
Association for Computing Machinery
The Institute of Hospitality (IoH)
National Restaurant Association (NRA)
Foodservice Packaging Institute (FPI)

Certifications

Certified Dietary Manager (CDM) - Northwind
ISO 22000 Food Safety Management Systems Certification
Salesforce
ServSafe Food Protection Manager Certification by National Restaurant Association
Apple Certified Associate (ACA)
ISO 9001 Quality Management in Foodservice Operations Certification
Certified Sustainable Foodservice Professional (CSFP)
Certified Safety and Security Manager (CSSM)
Food Handler Safety Certification (by system)
Environmental Health and Safety Certification for Food Management

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