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Skills

  • Budgets
  • Cross-cultural communication skills
  • Client retention management in freelance work
  • Cultural adaptation of translated content
  • Business operations
  • Real-time virtual meeting interpretation
  • Interpreter scheduling and logistics
  • Regulatory compliance
  • High-volume document translation proficiency
  • Confidentiality and legal compliance in interpretation

Work Experiences

  • Collaborated with marketing teams.
  • Assumed the role of lead interpreter during an emergency response event in 2018.
  • Assisted marketing and sales teams to localize key messaging.
  • Built strong client relationships.
  • Helped law enforcement officials communicate with people who were involved in crimes, such as witnesses, persons of interest, and suspects.
  • Collaborated with education professionals to interpret for parents of multilingual students during parent-teacher conferences, improving engagement and student outcomes.
  • Assisted in bridging communication gaps in urgent medical procedures by providing accurate interpretation between medical staff and patients in critical care situations.
  • Aided the marketing team.
  • Contributed to a 52% increase in attendance from the previous year.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Contributed to just resolutions.
  • Achieved a 16% client retention rate.
  • Certified Portuguese Interpreter.
  • Collaborative Portuguese Interpreter.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at fostering cross-cultural understanding.
  • Delivered accurate simultaneous interpretation.
  • Created custom glossaries for technical industries.
  • Adept at ensuring client comprehension.
  • Aligned multinational teams with organizational policies.

Accomplishments

  • Translated complex software user guides into Portuguese, improving user access and leading to a 33% improvement in customer satisfaction in the Portuguese-speaking market.
  • Transcribed recorded Portuguese-speaking client testimonials for use in localized marketing materials, contributing to a 79% boost in regional sales.
  • Moderated cross-cultural communication workshops, significantly helping multinational teams in Raleigh adapt business practices to regional contexts and improving interaction success rates by 56%.
  • Mediated sensitive negotiations between legal teams, aiding in successfully resolving a cross-border intellectual property dispute.
  • Interpreted for international delegates at category, ensuring accurate and clear communication of keynotes in Portuguese to a large cross-cultural audience.
  • Interpreted live customer feedback sessions to assist in product development decisions, contributing to a 53% improvement in international customer satisfaction.
  • Collaborated with sales teams in multinational pitches by interpreting between English and Portuguese, resulting in the closure of 13 high-value contracts.
  • Successfully translated legal documents related to mergers and acquisitions in the Portuguese market, ensuring regulatory compliance during a $71,000 transaction.
  • Served as the primary interpreter during company-wide product launches, helping to engage Portuguese-speaking media and obtain 10 press mentions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Portuguese Linguists Network
  • Rotary International
  • Portuguese-Brazilian Cultural Society
  • Multilingual Professionals Forum
  • Portuguese Language Professionals Association (PLPA)
  • Portuguese Legal Language Mastery Program
  • American Society of Safety Professionals
  • Portuguese Studies Association
  • Association of Public Service Interpreters (APSI)
  • Legal Interpreters Association in the Northeast

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Membership in the International Medical Interpreters Association (IMIA) – 2019
  • DPSI (Diploma in Public Services Interpreting) – 2019, system
  • Interpreter’s Protocols Certificate for Multilingual Conferences – Vantage, 2021
  • Portuguese-English Conference Interpreting Certification – procedure, 2019
  • ATA Certified Translator (Portuguese to English) – 2016
  • First Aid/CPR Certified
  • Portuguese Language Proficiency Certificate (C2 Level, CEFR) – system, 2017
  • Portuguese Legal and Judicial Terminology Mastery Certificate – Northwind, 2024
  • Basic Life Support (BLS) for Healthcare Professionals – 2020

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