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Skills

  • System implementation
  • Shipping and receiving understanding
  • Basic food cost management
  • Report creation
  • Schedule mastery
  • Cross-functional collaboration
  • Store maintenance
  • Call center experience
  • In-store support
  • Clerical support

Work Experiences

  • Trained 17 new employees in procedures and policies in order to improve team performance each quarter.
  • Prepared and evaluated CRM reports on a regular basis to identify issues and areas for improvement.
  • Looked at customer account information to figure out what was wrong and how to fix it.
  • Kept meticulous records of all customer accounts, including actions taken, issues resolved, and procedure data.
  • Lead on-site and off-site customer support teams across multiple time zones.
  • Followed up on shipping statuses and expedited orders with customers and retail buyers.
  • Recommended, selected, and assisted in the location of merchandise based on the needs and desires of the customers.
  • Explained billing procedures to customers, processed payments, and assisted with payment option setup.
  • Handled the needs of up to 4 customers per shift, including collecting payments, tracking rewards, and dealing with customer service issues.
  • Improved operational efficiencies by developing organizational filing systems for confidential customer records and reports.

Summaries

  • Well-versed in Miscellaneous best practices and standards.
  • Motivated to keep customers happy and contribute to the company's success.
  • Working effectively and productively with a variety of customers and individual needs as a strong presenter, communicator, and problem solver.
  • Deli Customer Service Representative is an energetic and dependable Deli Customer Service Representative who has been well-trained and excels in high-end merchandise environments.
  • Dedicated to customer satisfaction and loyalty.
  • Jira expert who excels at meeting and exceeding sales targets.
  • Working with regulatory limits and process department standards to handle requests via email, letter, phone calls, or in person is second nature to me.
  • Metric regulations and procedures are second nature to me.
  • Team player who is empathetic and supportive.
  • Well-versed in SAP solutions and a strong communicator.

Accomplishments

  • Effectively managed deli station cleanliness and sanitation, contributing to the department's Scrum Master in food safety compliance.
  • Promoted high-quality Workday that resulted in a 78% increase in sales of that specific item over a one-month period.
  • Recognized for reducing customer waiting times by 49%, enhancing overall service efficiency during peak hours.
  • Led a team initiative to redesign deli product displays, increasing customer interest and sales of featured items by 84%.
  • Assisted in optimizing deli counter organization, contributing to a 83% improvement in workflow and order accuracy.
  • Played a key role in the implementation of new food safety procedures, reducing potential hazards and contributing to a 75% drop in safety-related incidents.
  • Consistently maintained a high standard of food presentation, leading to a 47% increase in repeat deli customers.
  • Maintained compliance with all local health regulations, contributing to consistent top-tier health inspection scores.
  • Trained and mentored 18 new hires, reducing onboarding time by 18% and increasing team productivity.
  • Assisted customers in navigating dietary restrictions by providing expert knowledge on low-sodium and gluten-free deli offerings, improving cross-selling success by 33%.

Affiliations

  • Member, American Cheese Society (ACS) - Gained specialized knowledge of artisan cheese varieties and best serving practices for customer recommendations.
  • Participant, Deli Management Workshop by Harbor & Co. - Attended specialized programs to improve deli operations and customer relations.
  • Professional Member of International Dairy Deli Bakery Association (IDDBA) - Collaborate with top professionals for new trends and improvement in deli service quality.
  • Association for Retail Technology Standards (ARTS) - Participated in tech advancements designed to improve point-of-sale systems and inventory management in delis.
  • Member, Inventory Management Institute - Participate in exclusive trainings to improve spoilage reduction and effectively control stock levels in the deli setting.
  • Volunteer, Business Food Safety Outreach Program - Engage with local communities to promote proper food safety practices, building trust in food retail environments.
  • Certified Retail Specialist - Attained certification enhancing my knowledge of modern retail practices, including optimizing product selection and customer service.
  • Certified Meat Professional (CMP) - Gained in-depth knowledge of various meat cuts and handling practices through this industry-recognized certification.
  • Certified Food Protection Manager (CFPM) - Achieved certification in food handling and safety, including deep knowledge of HACCP principles.
  • Member of Retail Bakers of America (RBA) - Network with professionals across the food retail industry to exchange ideas and implement new deli trends.

Certifications

  • Point-of-Sale (POS) System Training Certification category
  • Cisco Certified Network Associate (CCNA)
  • Food Safety Basics Certification Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • National Restaurant Association ServSafe Certification 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Allergen Awareness Certification method
  • Certified Dietary Manager (CDM) Vantage

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