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Skills

  • First Aid/CPR
  • Vitalize
  • Advanced facials specialist
  • Spa treatment services expert
  • Relationship development
  • Hydrating body wrap procedures
  • Macro Medi-Lifts
  • Cell Rejuvenation Techniques
  • Process improvement
  • Outstanding client care

Work Experiences

  • Significantly improved the appearance of my clients' skin through non-surgical procedures.
  • Was in charge of all tasks delegated to me, including client relations and risk assessment.
  • Management recognized me for providing outstanding customer service.
  • Achieved results over a 18 months.
  • Achieved a 63% retention rate.
  • Gathered information about the patient before deciding on treatments.
  • Achieved results over several months.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Pursued continuing education in order to stay up to date on new treatments for skin conditions.
  • Worked with others to brainstorm new framework possibilities.

Summaries

  • Results-oriented Miscellaneous professional with strategic planning, process improvement, and cross-functional collaboration strengths.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivating leader who has built and managed procedure teams in the past.
  • Achieved results in just the past year.
  • Knowledge of QuickBooks in depth, as well as stakeholder engagement and risk assessment abilities.
  • Strong technical skills and experience in stakeholder engagement.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • ITIL certified
  • With knowledge of framework and QuickBooks use, successful at keeping detailed patient and payment records.
  • Proficient in promoting metric by leveraging stakeholder engagement and team leadership knowledge.

Accomplishments

  • Spearly launched a social media education campaign resulting in 22% increase in clinic followers and 30% increase in new client bookings generated via digital channels.
  • Initiated the implementation of new advanced aesthetic equipment, improving treatment efficacy and client satisfaction by 68%. Instrumental in elevating team's technical expertise.
  • Directed client consultations using skin analysis technology to personalize treatments, leading to a 34% increase in repeat appointments within 18 months.
  • Implemented a client loyalty program that increased return visit rates by 60%, while improving product upsell success by 74%.
  • Effectively led marketing efforts that improved treatment booking rates by 73% during seasonal promotions.
  • Achieved President's Club for highest client satisfaction scores by consistently exceeding expectations in delivering chemical peels and anti-aging treatments.
  • Consistently offered consultations and customized treatment solutions, resulting in a 15% improvement in client satisfaction and retention rates for personalized skin care plans.
  • Developed detailed client records using industry software, increasing client retention rates by 81% through targeted and accurate follow-up treatments.
  • Earned certifications in OSHA, allowing for the introduction of advanced services such as dermal fillers, which enhanced clinic’s revenue by 29%. Actively shared best practices with staff.
  • Played a key role in the successful opening of Raleigh, managing day-to-day operations and building clientele, resulting in clinic profitability within one year.

Affiliations

  • Active Participant, Spa & Wellness Association of Columbus, 2024–Present
  • Affiliate, SkinCare Professionals Coalition, 2017–Present
  • Certified Instructor, Master Aesthetics Training Institute, 2022–2019
  • Fellow, International Organization for Aesthetic Professionals, 2018–Present
  • Distinguished Speaker, International Congress of Esthetics and Spa, 2017
  • Certified in Advanced Facial Techniques, Esthetics Association of Austin, 2024
  • Licensed Esthetician, Department of Public Health Austin, 2018
  • Member, Wellness and Skincare Professional Network (WSPN), 2022–Present
  • Affiliate, Society of Dermatology Skincare Specialists (SDSS), 2019–Present
  • Member, International Association for Applied Aesthetics (IAAA), 2021–Present

Certifications

  • Master Esthetician License Colorado Board of Cosmetology
  • Certified Business Analysis Professional (CBAP)
  • Certified Oncology Esthetician (2017, Vantage)
  • CompTIA A+ Technician
  • Microdermabrasion Certification (2020, Northwind)
  • Medical Spa Manager Certification (2016, Lakeside Partners)
  • Advanced Esthetics Chemical Peel Certification (Ironclad Systems, 2015)
  • Chemical Peeling Techniques Certification (2020, Lakeside Partners)
  • CompTIA Security+
  • Certified Public Accountant (CPA)

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