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Skills

  • Interpersonal communication
  • Operational improvement
  • Communications
  • Procedure equipment
  • Project organization
  • Compliance monitoring and reporting
  • Onboarding Process Streamlining
  • Resident communication strategies
  • Project planning and execution
  • Goal-Oriented Leadership

Work Experiences

  • Brought new resources into the community.
  • Delivered clear and concise reports to senior management on resident behaviors, achievements, and challenges monthly, securing funding for metric.
  • Assisted 17 residents with health challenges.
  • Assisted with resident care coordination, ensuring 58% compliance with state housing regulations and safety standards.
  • Delivered clear and concise reports to senior management.
  • Corrected inefficiencies through staff feedback.
  • Oversaw the delivery of method project by category team, which resulted in standard.
  • Delivered professional support to residents.
  • Worked with residents to resolve complaints and grievances.
  • Developed actionable plans based on feedback.

Summaries

  • Achieved operational excellence.
  • Adept at streamlining operations.
  • Achieved optimal team performance by conducting regular skills development workshops, resulting in a 32% increase in staff productivity over 6 months.
  • Achieved optimal team performance.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Achieved a 17% improvement in compliance with housing regulations.
  • Assistant Residential Supervisor with excellent vendor management skills, decreasing maintenance response times by 53% hours without compromising service quality.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Assistant Residential Supervisor with extensive mentoring experience.
  • Assistant Residential Supervisor dedicated to improving care plans.

Accomplishments

  • Implemented shift coverage optimization strategies, ensuring 39% fewer scheduling conflicts and improving staff time-off management plan.
  • Reduced the frequency of resident behavioral incidents by 69% through personalized intervention plans developed in coordination with psychological services.
  • Facilitated 12 training sessions for staff on incident reporting, resulting in a reduction of errors by 67% and faster response times.
  • Established a shift scheduling system that decreased absenteeism by 36% and increased team coverage during peak hours.
  • Established a reward and recognition program for staff, leading to improved morale and a 57% decrease in turnover rates.
  • Documented and resolved standard which led to initiative.
  • Created a resident feedback system that helped identify and resolve common concerns, leading to a 33% increase in family satisfaction ratings.
  • Implemented data-driven approaches to optimize resource allocation, decreasing monthly operational costs related to resident activities by $7.
  • Mentored junior staff by initiating quarterly performance reviews and providing ongoing feedback, resulting in improved job performance by 75% among team members.
  • Trained staff to properly handle medical documentation by implementing best practices, improving record accuracy by 28% over three years.

Affiliations

  • Behavioral Health Housing Services (BHHS) of Atlanta
  • Residential Youth Care Workers Association (RYCWA)
  • Association for Computing Machinery
  • Certified Residential Specialist (CRS) - 2022
  • Society for Human Resource Management (SHRM)
  • International Association for Social Work with Groups (IASWG)
  • Society of Women Engineers
  • Personal Support Worker Association (PSWA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Association of Service Coordinators (AASC)

Certifications

  • Trauma-Informed Care Certification Cedar Works 2015
  • Aging Well Program Certification (AWPC) - system, 2015
  • Medication Administration Trainer Certification (MATC) - Lakeside Partners
  • National Association of Social Workers (NASW) Credential in Advanced Generalist Practice - 2020
  • National Certified Case Manager (NCCM) - 2023
  • Certified in Family/Group Home Residential Care (CFGRC) - Meridian
  • CompTIA Security+
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Residential Child and Youth Care Practitioner Certification (RCYCP) - Texas

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