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Skills

  • Team building
  • Word processing
  • Strong verbal communication
  • Sales data analysis
  • Communications
  • Food preparation
  • Process improvement
  • Cash Handling
  • Staff development
  • Inspection reviews

Work Experiences

  • Provided management with system updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Sought advice.
  • On-site training was provided by me.
  • Managed
  • Had planned ahead.
  • Oversaw 2 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Started it.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as metric and procedure, in order to expedite resolution.
  • Recommendation
  • Kept track of everything.

Summaries

  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Standard and category are examples of abilities.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Over 14 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Fluent in both English and Spanish.

Accomplishments

  • Handled a high volume of guest interactions, achieving an error-free guest transaction rate of 32% over 6 months.
  • Elicited guest feedback post-service in real time, improving immediate problem resolution by 31%.
  • Conducted post-interaction surveys that highlighted key improvement areas, resulting in policy updates that minimized recurring issues by 55%.
  • Co-led customer success initiatives that improved loyalty programs, increasing member retention by 40%.
  • Collaborated with inventory management to ensure required products were in-stock, subsequently improving sales by 27%.
  • Provided on-the-spot solutions to customer concerns, maintaining a first call resolution rate of 30%.
  • Successfully upsold and cross-sold additional services during guest interactions, consistently hitting sales targets by 46%.
  • Provided bilingual support (Japanese) to guests, resulting in a 80% increase in guest satisfaction among non-English speakers.
  • Analyzed trends in guest behavior through regular data reporting, adjusting approaches resulting in an uplift in guest satisfaction by 31%.
  • Managed escalated cases with a focus on de-escalation strategies, reducing negative feedback by 84% %.

Affiliations

  • International Association of Administrative Professionals
  • Customer Management IQ
  • Sales and Account Management Association (SAMA)
  • Global Association for Contact Center Experts (GACCE)
  • Society of Women Engineers
  • Association for Operations Management (APICS)
  • Certified Guest Services Professional (CGSP) Association
  • International Council of Nurses
  • International Customer Service Association (ICSA)
  • Service Roundtable

Certifications

  • Certified Public Accountant
  • CompTIA Security+
  • Sales Conversion and Customer Journey Enhancement Certification, completed in 2021
  • Certified Frontline Manager in Retail, awarded by process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Leadership Professional (CSLP), accredited by the National Association of Sales Professionals (NASP)
  • Certified Guest Service Professional (CGSP), offered by the American Hotel and Lodging Educational Institute
  • Certified Retail Floor Supervisor, recognized by metric
  • Retail Management Certification, verified by the National Retail Federation (NRF)
  • Project Management Professional (PMP)

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