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Skills

  • Relationship building and retention
  • Insurance claim processing
  • Pharmacy operations management
  • Interdisciplinary collaboration
  • Cross-functional team leadership
  • Staff management
  • Profit improvements
  • Drug utilization review
  • Patient adherence improvement strategies
  • Electronic Health Records (EHR) management

Work Experiences

  • Achieved a successful inspection.
  • Achieved a 23% reduction in medical errors.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Analyzed resource allocation for the care department.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Analyzed and optimized resource allocation for the care department, reducing unnecessary overtime by 47%.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved results over 18 months.
  • Created training modules for new care coordinators, reducing onboarding time by 62%.

Summaries

  • With more than 3 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Entry-level Pharmacy Manager with exceptional vendor management and risk assessment knowledge.
  • Strengths in performance reporting and cross-functional collaboration backed up by Manufacturing and Production training.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Develop and lead an office staff that is productive and efficient.
  • Care Team Coordinator is a multi-talented Care Team Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved 51% reduction in patient processing time.
  • Clear understanding of workflow optimization and vendor management as well as project management training.
  • Achieved a 68% reduction in audit flags.
  • Achieved 82% improved appointment attendance.

Accomplishments

  • Created a real-time reporting system to track care plans, cutting down communication delays between providers by 24%.
  • Facilitated patient feedback sessions to address concerns, contributing to a 58% improvement in the overall satisfaction index.
  • Formulated care plans for chronically ill patients resulting in a 34% improvement in long-term health outcomes.
  • Enhanced patient communication strategies, increasing patient engagement metrics by 70% over the last 2 months.
  • Streamlined patient intake processes, decreasing registration time by 14 minutes per patient during high-demand periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with external healthcare providers to ensure continuity of care for patients, reducing care transition gaps by 41%.
  • Coordinated crisis intervention for high-risk patients, resulting in a 74% reduction in emergency admissions.
  • Implemented targeted follow-up procedures for outpatient clinics that reduced missed follow-up appointments by 51%.
  • Led an interdisciplinary team in a project to optimize care transitions, decreasing hospital readmissions by 79% in 2020.

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Care Coordination Institute (CCI)
  • Home Care & Hospice Association of America (HHCA)
  • Certified Member of the Patient Advocate Certification Board (PACB)
  • Healthcare Financial Management Association (HFMA)
  • National Patient Safety Foundation (NPSF)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Professionals for Patient Safety (PPS)

Certifications

  • Elder Care Coordination Certification - procedure
  • Certified Health Data Analyst (CHDA) - American Health Information Management Association (AHIMA)
  • CompTIA A+ Technician
  • Certified Hospice and Palliative Licensed Nurse (CHPLN) – Hospice and Palliative Credentialing Center
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement
  • Salesforce
  • Certified Managed Care Nurse (CMCN) - framework
  • Chronic Care Professional (CCP) Certification - HealthSciences Institute

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