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Skills

  • Medication dispensing
  • Patient record auditing
  • Accreditation coordination
  • Medical Error Reduction Initiatives
  • Healthcare team supervision
  • Healthcare program management
  • Insurance claim processing
  • Healthcare service delivery in underserved populations
  • Multidisciplinary team collaboration
  • Crisis management

Work Experiences

  • Created training modules for new care coordinators, reducing onboarding time by 62%.
  • Analyzed and optimized resource allocation for the care department, reducing unnecessary overtime by 47%.
  • Coordinated cross-functional communication between healthcare providers, patients, and families, improving overall patient satisfaction by 23%.
  • Achieved a successful inspection.
  • Achieved a 5% decrease in reported patient complaints.
  • Collaborated with health services and social workers.
  • Achieved 23% improved service reach in Chicago.
  • Collaborated with medical teams.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Collaborated with administration to develop strategies to reduce operational costs, saving the department 11 annually while maintaining care quality.

Summaries

  • Achieved 23% improved post-discharge recovery rates.
  • Achieved a 69% reduction in response times.
  • Clear understanding of workflow optimization and vendor management as well as project management training.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved in 2015.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Recognized on a regular basis for outstanding performance and contributions to the Manufacturing and Production industry's success.
  • Achieved 77% increase through targeted training.

Accomplishments

  • Developed a contingency plan for public health emergencies that ensured uninterrupted care even during peak operational times.
  • Collaborated with team of 7 in the development of category.
  • Collaborated with insurance companies to expedite authorization processes, decreasing delays for treatment approvals by 14 days.
  • Reduced patient claim processing time by 3 days through collaboration between care providers and insurance companies.
  • Created a real-time reporting system to track care plans, cutting down communication delays between providers by 24%.
  • Played a key role in the implementation of a new Electronic Health Record (EHR) system, ensuring a 19% faster access to patient information.
  • Partnered with external healthcare providers to ensure continuity of care for patients, reducing care transition gaps by 41%.
  • Coordinated crisis intervention for high-risk patients, resulting in a 74% reduction in emergency admissions.
  • Documented and resolved initiative which led to method.
  • Managed a team of 12 care coordinators, ensuring efficient scheduling and coverage, resulting in a 21% increase in patient satisfaction.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Freemason
  • Home Care & Hospice Association of America (HHCA)
  • American Medical Informatics Association
  • Mentor with the Caregiver Action Network (CAN)
  • Case Management Society of America (CMSA)
  • Organizational Member of The Beryl Institute
  • American Association of Managed Care Nurses (AAMCN)
  • American Marketing Association

Certifications

  • Basic Life Support (BLS) - American Heart Association
  • Health Care Quality and Management Certification (HCQM) - initiative
  • Certificate in Care Coordination and Transition Management (CCCTM) - method
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified in Healthcare Compliance (CHC) – Compliance Certification Board
  • Care Coordination and Self-Management Certificate - Harbor & Co.
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Health Data Analyst (CHDA) - American Health Information Management Association (AHIMA)
  • Certified Business Analysis Professional (CBAP)

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