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Skills

  • Team building
  • MS Office
  • Advanced Excel for Financial Modeling
  • Fraud detection and prevention in lending
  • Operational improvement
  • Process improvement
  • Practiced at FHA loan process
  • Loan structuring for small businesses
  • Loan origination processes
  • Team management

Work Experiences

  • Achieved the Top Performer for outstanding sales performance by securing $8 in loan originations in 2018.
  • Developed new loan prospects by making weekly cold calls to 11 people.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Approved 80% of applications.
  • Analyzed income, expenses, and credit score data.
  • Achieved results within the past year.
  • Achieved Top Performer recognition.
  • Achieved $17 in new business.
  • Oversaw the delivery of program project by framework team, which resulted in metric.
  • Approved loans up to $10.

Summaries

  • Achieved 82% approval rates.
  • Aligned loan origination processes with client financial objectives.
  • Client-centric Personal Lender with 11 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cross-functional collaboration.
  • Accomplished Personal Lender with over 18 years of experience.
  • Accomplished in borrower engagement, this Personal Lender has improved financial literacy through workshops and reduced loan processing time by 14 days.
  • Adept at improving loan processing efficiency.
  • Created individualized loan repayment plans.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Worked with credit analysts to process loans up to $7, maintaining a 53% approval accuracy for new applications.
  • Assisted in the expansion of lending services into Atlanta, increasing the local loan portfolio by $16 within 7 months.
  • Streamlined the loan approval process, decreasing average loan cycle time by 7 days without compromising necessary risk assessments.
  • Documented and resolved program which led to framework.
  • Led a focused portfolio restructuring that improved loan performance, decreasing delinquency rates by 54%.
  • Align loan offerings with market trends and client needs, generating a 52% growth in new loan disbursements.
  • Designed a client follow-up system that reduced response times for loan applications by 37%, leading to improved customer satisfaction.
  • Enhanced department's loan review process leading to loan processing efficiency improvements by reducing turnaround time by 11 days.
  • Utilized advanced Excel for financial projections in underwriting, improving accuracy by 52% on loan forecasts.
  • Collaborated with team of 10 in the development of method.

Affiliations

  • National Association of Personal Financial Advisors (NAPFA)
  • Member, Financial Services Forum (FSF)
  • Member, Credit Union Executive Society (CUES)
  • Member, Community Bankers Association of America
  • Society of Human Resource Management
  • Member, Real Estate Finance Association (REFA)
  • Graduate, Loan Underwriting Certification Program
  • Certified Business Credit Specialist (CBCS) Graduate
  • Lions Club
  • National Association of Social Workers

Certifications

  • Risk Management Assurance (CRMA)
  • Credit Counseling Certification Lakeside Partners
  • First Aid/CPR Certified
  • Foreclosure Intervention Specialist Certification
  • Certified Loan Processing (CLP)
  • Salesforce
  • ServSafe
  • Certified Fraud Examiner (CFE)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+

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