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Skills

  • CCTV
  • Communications
  • Body shop knowledge
  • Thrives under pressure
  • Customer advocate
  • Complex problem-solver
  • Excellent communication skills
  • Data collection
  • Finance background
  • Business Development

Work Experiences

  • Met with an average of 15 walk-in policyholders to address and resolve complaints.
  • Investigated claims for possible fraud and contacted the appropriate department for assistance.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Learned client relations and workflow optimization to help with office needs.
  • Used Jira to compile data gathered from various sources.
  • Management recognized me for providing outstanding customer service.
  • Completed damage estimates and repair costs were negotiated by me.
  • Updated information by conducting annual reviews of existing policies.
  • Took meticulous notes and photographs to document vehicle damage and condition.
  • Promoted ancillary products to 16 existing and new customers each month.

Summaries

  • Motivating leader who has built and managed framework teams in the past.
  • Auto Damage Appraiser is a hardworking and dependable Auto Damage Appraiser who excels at process improvement and project management.
  • Persuasive Insurance Broker with over 5 years of experience in business sales and life and health insurance.
  • Hardworking Auto Damage Appraiser with 13 years of telecommuting experience meeting customer needs.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Persuasive communicator and skilled negotiator seeking a new professional challenge with opportunities for growth.
  • Strong technical skills and experience in vendor management.
  • Results-oriented Insurance professional with project management, stakeholder engagement, and workflow optimization strengths.
  • Through targeted marketing, lead generation, and in-depth knowledge of market trends, consistently increases sales and expands client base.
  • Licensed Broker with 3 years of experience in auto, home, and life insurance, as well as a track record of customer retention and growth.

Accomplishments

  • Earned designations as method.
  • Proactively identified underreported damage by 44% through in-depth vehicle inspections, increasing company appraisal credibility.
  • Reduced fleet maintenance time by 73% by optimizing vehicle damage assessment procedures and repair scheduling.
  • Trained new team members on damage assessment techniques which resulted in a 32% increase in department-wide productivity.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $3 to $6 million.
  • Awarded Excellence Award by Meridian for maintaining appraisal accuracy rate over 48% and achieving timely resolution on all claims.
  • Received the “All-Star Award” for earning $10 in commissions and securing $12 million in life insurance sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized HubSpot estimating tool to accurately assess damage costs, speeding up the approval process for claims by 18%.
  • Collaborated closely with legal teams to reject 65% of falsely reported claims, protecting the company against inaccurate payout.

Affiliations

  • Attended Advanced Frame Damage Certification Course from the Society of Professional Assessors
  • Active member of the National Society of Professional Insurance Investigators (NSPII), focusing on fraud detection in auto claims
  • Appraisal instructor at the Auto Claims Professionals (ACP), specializing in mentoring new auto damage estimators
  • Recipient of the 2023 Technical Achievement Award from the Collision Industry Foundation for contributions to auto appraising innovation
  • Received accreditation from the American Council of Accredited Certification (ACAC) for environmental damage assessments on vehicles
  • Member of the Insurance Institute for Highway Safety (IIHS), contributing to research projects related to vehicle safety and damage assessment
  • Collaborated with the International Automobile Appraisers Association (IAAA) for continuing education in high-value car appraisals
  • Member of the International Vehicle Appraisers Network (IVAN) with a focus on restoring classic and high-value vehicles
  • Certification holder from the National Automotive Technicians Education Foundation (NATEF) for appraising advanced vehicular technologies
  • Completed 3 hours of advanced Auto Damage Appraisal workshops through the Independent Automotive Damage Appraisers Association (IADA)

Certifications

  • Salesforce
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Association for Project Management (APM)
  • Chartered Life Underwriter (CLU)
  • Apple Certified Associate (ACA)
  • I-CAR Platinum Individual – Auto Physical Damage Appraiser Certification
  • Metric license
  • Motor Vehicle Estimator Technical Training Completion (Brightline)

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