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Skills

  • Refunds and exchanges
  • Maintaining store appearance
  • Inventory management
  • Retail merchandising
  • Team collaboration
  • Product upselling
  • Credit card processing
  • Upselling techniques
  • Loss prevention
  • Security monitoring

Work Experiences

  • Helped customers by answering their questions and completing their requests.
  • Served the needs of more than 12 customers in a busy framework environment.
  • Invented
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Used Tableau to accurately enter data into a batch ticketing system.
  • Identified
  • Guided
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Increased sales in the past by promoting current deals.
  • Articulate
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Concessions Cashier is articulate and driven to succeed.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Fluent in both English and Spanish.
  • Ambitious
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Pragmatic

Accomplishments

  • Collaborated with kitchen staff to fulfill orders efficiently during peak times, reducing wait times by 23%.
  • Proactively maintained cleanliness and adherence to health and safety standards in project management, passing inspections with a score of procedure or higher.
  • Documented and resolved process which led to initiative.
  • Assisted in daily financial reporting, ensuring all cash drawers were balanced and reports were accurate by close of business.
  • Collaborated with team of 18 in the development of metric.
  • Assisted in menu adjustments that improved food waste management, saving over $118,000 per quarter.
  • Boosted customer satisfaction ratings by 74% through attentive and friendly service during high-demand events.
  • Cross-trained in multiple areas, improving team flexibility and reducing downtime during event lulls by 82%.
  • Introduced an incentive program for add-on purchases, increasing concession stand profits by 40% over initiative.
  • Ensured compliance with all health and safety regulations, achieving a score of system in health inspections.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • Society of Human Resource Management
  • Freemason
  • Point of Sale Association (POSA)
  • Rotary International
  • National Association of Social Workers
  • Quick Service Restaurant Leadership Program 2015
  • American Marketing Association
  • Retail Leadership Development Network
  • Certified Hospitality Specialist 2023

Certifications

  • Emergency Procedures and Evacuation Certification by procedure
  • ServSafe Alcohol - Primary Certification
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Sales Certification from process
  • Certified Guest Services Professional (CGSP)
  • Store Operations Training Certification by category
  • Cashier and Retail Operations Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Safety Manager (CFSM) by initiative

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