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Skills

  • First Aid/CPR
  • Problem resolution
  • Denial management
  • Relationship development
  • Patient Dispute Resolution
  • Customer service
  • Proficiency in system
  • Patient account management
  • Attention to regulatory changes
  • Patient financial communications

Work Experiences

  • Assisted patients in understanding dental benefits.
  • Kept meticulous records of office inventories and ordered additional supplies for $3.
  • Designed a specialized spreadsheet.
  • Achieved proficiency within 3 days.
  • Consistently met departmental KPIs by processing claims accurately and timely while working under high pressure and strict deadlines.
  • Collaborated with the front desk team to streamline patient data entry processes, improving workflow efficiency by 83%.
  • Achieved less than 39% error rate in billing submissions.
  • Addressed process inefficiencies.
  • Achieved zero disruption to ongoing operations.
  • Boosted timely collections by 15%.

Summaries

  • Opportunity to learn Spanish was pursued in order to improve support for method populations.
  • Accomplished Dental Biller with a strong background in electronic and paper claims submission, increasing collections by 14 over 9-month reporting periods.
  • Achieved a 31% proficiency rate in billing practices.
  • Adhered to strict claim submission guidelines.
  • Dental Biller is a multi-talented Dental Biller who is consistently rewarded for planning and operational improvements.
  • Achieved 70% in electronic claim approvals.
  • Dental Biller is a well-organized Dental Biller who is well-versed in healthcare processes and administrative requirements.
  • Achieved revenue growth of $2.
  • Adept at negotiating patient payment plans.
  • Microsoft Excel advanced abilities

Accomplishments

  • Posted daily insurance and patient payments accurately, ensuring that accounts were reconciled and balanced before close of business.
  • Resolved product issue through consumer testing.
  • Increased practice revenue by 2 by proactively recovering outstanding insurance claims from over 8 days.
  • Mentored a team of 2 junior billing clerks, enhancing their claim processing speed and accuracy by 77%.
  • Partnered with clinical staff to ensure correct coding compliance, reducing claim rejection rates related to coding errors by 41%.
  • Reviewed and corrected inaccuracies in insurance claims submissions, reducing rejection rates by 27% within 6 months.
  • Led the transition to a digital billing platform, decreasing manual error entry by 36% and reducing processing time by 15 hours weekly.
  • Utilized Workday to automate EOB reconciliation processes, reducing clerical errors by 31% and speeding up payment posting.
  • Created a patient billing communication system that improved follow-up response time by 33%, increasing patient satisfaction.
  • Documented and resolved system which led to standard.

Affiliations

  • Insurance Billing Specialist Forum – Collaborated to discuss solutions for reducing underpayment rates and dealing with insurance disputes.
  • Association for Supply Chain Management (APICS)
  • American Health Information Management Association (AHIMA) – Participated in forums discussing patient data accuracy and billing efficiencies.
  • Association of Information Technology Professionals
  • Medical Billing and Coding Certification Workshops – Attended regular refresher courses to maintain proficiency with evolving billing practices.
  • National Association of Social Workers
  • Journal of Dental Practice Administration – Contributed articles related to optimizing billing workflows and reducing revenue cycle times.
  • Professional Association of Health Care Office Managers – Regularly attended seminars on policy changes impacting dental billing practices.
  • Electronic Health Records and Practice Management Association – Completed training on how to fully integrate EHR into claim submission processes.
  • American Society of Safety Professionals

Certifications

  • Healthcare Collections Certificate - Medical Association of Billers (MAB) 2024
  • Certified Public Accountant (CPA)
  • Dental Insurance Claims Administrator Certification, Cedar Works 2015
  • CompTIA Security+
  • ServSafe
  • Certified Professional Coder (CPC) - 2017, American Academy of Professional Coders (AAPC)
  • Certified Healthcare Access Associate (CHAA) – National Association of Healthcare Access Management (NAHAM) – 2024
  • Practice Management Institute’s Certified Medical Office Manager (CMOM) - 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified

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