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Skills

  • User interface understanding
  • Data Management
  • MS Office
  • Hardware evaluation
  • Materials preparation
  • Budgets
  • Emotional intelligence
  • Dinner service planning
  • Complaint resolution
  • Team management

Work Experiences

  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved 16% customer retention by nurturing strong relationships and tailoring solutions to meet specific client needs.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Emailed 12 potential and existing customers important, relevant information about Microsoft Excel.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Contacted approximately 2 potential customers per the past year to uncover sales opportunities, resulting in a 4% increase in overall sales.
  • Customer leads were forwarded to the connections department for further assistance.
  • Consistently trained 13 employees through automated and optimized to reduce loss and increase sales.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Sales Producer who is proactive and meticulous, with over 17 years of experience in the framework industry.
  • Weekly availability of 5 hours, including evenings and weekends
  • Strong ability to adapt to new situations and environments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Dedicated to providing high-quality services and products.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Power BI and ServiceNow are two of my strongest skills.

Accomplishments

  • Managed
  • Recorded
  • Integrated
  • Collaborated with team of 6 in the development of method.
  • Won
  • Built and maintained key relationships with industry influencers, resulting in a 43% referral rate increase.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Developed
  • Guided

Affiliations

  • National Association of Social Workers
  • International Association of Administrative Professionals
  • National Association for Business Economics (NABE)
  • Association for Key Account Management (AKAM)
  • Society of Human Resource Management
  • Institute of Professional Account Managers (IPAM)
  • Association of Account Based Sellers
  • American Association of Inside Sales Professionals (AA-ISP)
  • Emotional Intelligence Consortium Specialist Certification
  • LinkedIn Sales Solutions Network

Certifications

  • Advanced Account Management Certification - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • HubSpot Sales Software Certification – HubSpot Academy, 2015
  • Solution Selling Certification - framework
  • Challenger Sales Methodology Certification - Lakeside Partners
  • Social Media Marketing Certification (Hootsuite Academy) 2024
  • Apple Certified Associate (ACA)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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