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Skills

  • Customer-service oriented
  • Process equipment
  • Workflow planning
  • Personable and outgoing
  • MEDISOFT proficient
  • Human resource laws knowledge
  • POS system operation
  • Restocking supplies
  • Office administration
  • 15 WPM typing speed

Work Experiences

  • Invented
  • Sought advice.
  • Examined how to effectively manage warehouse inventories by utilizing business items.
  • Managed
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Solved
  • Had planned ahead.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Identified

Summaries

  • Exceptional at keeping files organized and composing professional correspondence.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Budget management and quality assurance are examples of areas of expertise.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Experienced front-desk professional capable of balancing guest needs with business objectives.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as strategic planning and vendor management.
  • Easily adaptable to fast-paced, high-pressure situations.

Accomplishments

  • Collaborated with team of 12 in the development of framework.
  • Trained 18 temporary accounting administrative staff during tax season.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Maintained daily cash drawer, processing over 6 transactions with 39% accuracy, ensuring financial discrepancies were minimized.
  • Achieved ITIL to enhance front desk operations, allowing the implementation of industry best practices that improved staff efficiency by 19%.
  • Handled reservations for 5 guests per day while ensuring a smooth check-in and check-out process, contributing to a 68% increase in annual guest satisfaction.
  • Led a front desk team of 7, successfully improving staff productivity metrics by 71% in 2016.
  • Updated and maintained company database to reflect current and accurate client records for more than 4 accounts.
  • Collaborated with housekeeping and maintenance teams, ensuring all guest requests were handled within 10 minutes, leading to improved guest ratings.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.

Affiliations

  • Lions Club
  • Rotary International
  • Society of Women Engineers
  • Certification in Hotel Industry Analytics (CHIA)
  • American Medical Informatics Association
  • Tourism and Events Professionals Network
  • Association for Supply Chain Management (APICS)
  • Global Business Travel Association
  • American Marketing Association
  • International Air Transport Association (IATA) Affiliate

Certifications

  • Certified Hotel Administrator (CHA) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Advanced Hospitality and Hotel Management Certificate from Summit Group
  • Certified Hospitality Account Executive from the National Association of Hotel Executives
  • CompTIA Network+
  • Association for Project Management (APM)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Hotel Front Desk Agent Specialization by program
  • Hospitality & Tourism Management Certificate from standard

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