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Skills

  • Customer service excellence
  • Strong verbal communication
  • Route logs
  • Operational improvement
  • Vehicle inspections
  • Data Management
  • Process improvement
  • GPS and route planning
  • Conflict resolution
  • Problem resolution

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved zero delays on scheduled pickup times.
  • Achieved zero delays on all scheduled pickup and drop-off times during a multi-state road haul operation across Denver.
  • Achieved a 29% on-time delivery rate while servicing Columbus routes over 14 years.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Adhered to regulatory driving hours.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved a 79% reduction in onboarding time.
  • Checked in with dispatch and informed them of my current location.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Professional with 6 years of progressive experience in the field who is highly organized and detail-oriented.
  • In order to meet daily business and customer needs, I am meticulous.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Exceptional interpersonal and time management abilities.
  • Have an engaging and pleasant personality with a safe and accident-free driving record.
  • Clear communicator with a customer-focused attitude and multitasking skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Design and development of successful metric embedded software applications in the past.
  • At all times, be vigilant and safety-conscious.

Accomplishments

  • Provided timely and efficient transportation services in multi-state routes covering category miles monthly.
  • Collaborated with warehouse staff to streamline vehicle loading processes, accelerating prep time by 20%.
  • Assisted in the development of a safety notification system reducing response time to vehicle breakdowns by 75%.
  • Modified vehicle routes to avoid high-traffic areas, reducing average commute time by 53% minutes.
  • Coordinated passenger transportation for special events, managing up to 6 passengers per event.
  • Handled expedited deliveries, ensuring critical items reached their destination within the past year.
  • Delivered exceptional customer satisfaction maintaining a 29% positive rating over category.
  • Collaborated in a cross-functional team of 11 to improve operational efficiency, reducing turnaround time on deliveries by 30%.
  • Certified in Six Sigma, enhancing techniques for accident prevention and load security.
  • Resolved product issue through consumer testing.

Affiliations

  • International Association of Transportation Regulators (IATR)
  • Certified Commercial Driver’s License (CDL) Examiner
  • Verifiable Membership in International Society for Professional Drivers
  • Member, International Freight & Logistics Association
  • American Medical Informatics Association
  • American Marketing Association
  • Sponsor, Anti-Idling Campaign for Fuel Efficiency
  • Association of Corporate Travel Executives (ACTE) Membership
  • National Association of Social Workers
  • International Council of Nurses

Certifications

  • Customer Service Professional Certification (CSP)
  • Technical Fleet Competency Assessment Certification
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Transportation and Logistics Professional (TLP) Certification
  • Logistics and Supply Chain Management Certification
  • Certified Business Analysis Professional (CBAP)
  • Emergency Vehicle Operator Course (EVOC)
  • GPS Fleet Management Training Certification

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