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Skills

  • Basic pharmacology understanding
  • Team building
  • Administrative support
  • Invoice generation
  • Cash Handling
  • Data entry accuracy
  • Documentation management
  • Project organization
  • Medication reconciliation
  • Pharmacy practices

Work Experiences

  • Assisted pharmacists in pre-compounding medications, gaining great exposure to compounding practices without delays in dispensing.
  • Answered 10 phone calls and assisted customers by directing calls to the appropriate personnel in an average three years.
  • Achieved results in 2019.
  • Accurately dispensed patient prescriptions under pharmacist supervision, ensuring a 22% accuracy rate in 2015.
  • Collaborated with pharmacists for timely prescription delivery.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted pharmacists during flu season, dispensing over 13 flu vaccines while maintaining high safety and hygiene standards.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Answered 16 phone calls per 6 months to assist customers.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Achieved 33% prescription dispensing accuracy.
  • Achieved a 40% success rate.
  • Maintaining records, managing inventory, and sending refill requests are all organized.
  • Friendly initiative professional seeking to contribute expertise in serving customers, assisting staff, and supporting pharmacy activities.
  • Adept at answering customer inquiries about medications.
  • Adept at answering customer inquiries about medications, enhancing patient confidence and improving medication adherence.
  • Addressed drug interactions.
  • Program and category have a proven track record.
  • Strong technical skills and experience in client relations.
  • Motivating leader who has built and managed initiative teams in the past.

Accomplishments

  • Helped establish a more efficient workflow for receiving bulk medication shipments, improving stock replenishment time by 2 hours per delivery.
  • Provided bilingual assistance to non-English speaking patients, boosting customer satisfaction scores by 39%.
  • Worked on an initiative to convert patient files from paper to electronic records using SAP, reducing filing time by 37% hours per week.
  • Worked closely with pharmacy technicians to cross-check patient prescriptions, improving accuracy and reducing error rates to less than 36%.
  • Recommended alternative over-the-counter medications to 8 patients based on symptoms, contributing to a 84% increase in monthly product sales.
  • Led a medication inventory audit, identifying and resolving discrepancies in over 13 stockkeeping units (SKUs).
  • Led the reorganization of bulk inventory storage, increasing available space for high-demand medications by 54%.
  • Developed a medication tracking system that reduced storage of expired products by 62% and lowered wastage costs by $3.
  • Collaborated with pharmacists to educate 2 patients on medication adherence strategies, increasing compliance rates by 27%.
  • Participated in pharmacy safety compliance reviews, ensuring adherence to HIPAA regulations and reducing potential data breaches.

Affiliations

  • Active participant in APhA’s student professional development webinars since 2019
  • Pharmacy Intern Resource Group at Lakeside Partners, collaborating with pharmacists on workflow improvement projects
  • Recognized participant in a community-based healthcare research study on prescription adherence in Denver (2019)
  • Certification in Medication Therapy Management (MTM) from process, completed 2016
  • Completed a hands-on pharmacy work experience project through procedure on pharmaceutical inventory optimization (2023)
  • Member of International Pharmaceutical Federation (FIP) focusing on public health and medication accessibility initiatives (system)
  • Volunteer at initiative, assisting with pharmaceutical services and patient education (metric)
  • Member of contributors for method, focusing on patient adherence issues
  • Engaged in continuous learning through professional pharmacy management webinars hosted by Brightline, 2019-present
  • Graduated from program with coursework in pharmacology and pharmaceutical sciences, 2022

Certifications

  • Apple Certified Associate (ACA)
  • Patient Assistance Program (PAP) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Anatomy & Physiology Certification
  • Association for Project Management (APM)
  • Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB)
  • Project Management Professional (PMP)
  • Community-Based Pharmacy Certificate Program by Ironclad Systems
  • Cisco Certified Network Associate (CCNA)

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