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Skills

  • Stress management
  • Food safety regulations (e.g., HACCP, ServSafe)
  • Data-driven decision making
  • Problem resolution
  • Service oversight
  • Team building
  • Process improvement
  • Time management
  • Food service equipment management
  • Team management

Work Experiences

  • Consistently met quality service benchmarks.
  • Assisted in opening 10 new dining facilities, handling the management of resources, staffing, and supply chains with zero process delays.
  • Collaborated with senior officers.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Coordinated monthly reviews of equipment maintenance schedules, reducing breakdown occurrences by 22%, ensuring seamless kitchen operations.
  • Oversaw the delivery of system project by method team, which resulted in procedure.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted monthly audits on food safety and sanitation, leading to a ITIL compliance rate of 8 straight quarters.
  • Administered dietary requirements for 6 personnel.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently exceeded service benchmarks.
  • Salesforce and ServiceNow experts.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Boosted morale for 4-plus personnel.
  • Achieved a 33% reduction in customer complaints in 2024.
  • Committed Mess Management Specialist.
  • Within Miscellaneous, senior Mess Management Specialist and outstanding performer in project management and client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 15% adherence.

Accomplishments

  • Supervised and trained a diverse team of 4 employees in food safety, sanitation protocols, and VIP service delivery, earning top ratings in post-service feedback.
  • Assisted in launching 15 new mess facilities, ensuring timely staff recruitment, resource allocation, and flawless food provisioning.
  • Utilized food forecasting and effective budgeting to maintain a balance between meal quality and cost-efficiency, reducing per-meal expenses by $17.
  • Integrated advanced Salesforce system for order tracking and meal prep efficiency, leading to a 54% reduction in order processing times.
  • Designed and rolled out seasonal meal offerings to meet varied client preferences, resulting in a 72% increase in customer satisfaction.
  • Played a key role in obtaining PMP, ensuring compliance with food safety standards across the facility.
  • Coordinated weekly equipment maintenance schedules leading to a 70% decrease in malfunctions and uninterrupted kitchen service.
  • Negotiated with new food vendors, reducing procurement costs by $2 annually while maintaining consistent product quality.
  • Supervised the orderly and efficient delivery of meals during shifts with 2 customers served, cutting time per meal by 81% through process optimization.
  • Collaborated with team of 14 in the development of initiative.

Affiliations

  • National Association of Personnel Services (NAPS)
  • Marine Corps Association & Foundation Affiliate
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Foodservice Safety and Sanitation Advisory Member
  • Certified Dietary Manager (CDM) Credential
  • National Society for Healthcare Foodservice Management (HFM) Membership
  • American Society of Military Comptrollers Affiliate
  • American Military Dietetic Association (AMDA)
  • Fleet and Family Support Center Collaboration Member

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Certified Executive Chef (CEC) - American Culinary Federation
  • Apple Certified Associate (ACA)
  • Certified Dietary Manager (CDM)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Culinary Nutrition Certification (Rouxbe)
  • Food Safety Modernization Act (FSMA) Preventive Controls Qualified Individual (PCQI)
  • CompTIA Network+
  • Sustainable Foodservice Professional (SFP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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