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Skills

  • Team building
  • Client Feedback Management
  • Cash register operation
  • Team training and development
  • Equipment troubleshooting
  • Cross-promotion of products
  • Food safety certifications
  • MS Office
  • Negotiation skills
  • Team management

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Made more than 16 batches of coffee per 18 months, keeping an eye on inventory levels to avoid empty machines during busy hours.
  • Adjusted popular recipes.
  • Cleaned and sanitized work areas every 18 months to prevent infections and maintain store professionalism.
  • Boosted average customer spending by $5 per transaction.
  • Adjusted staffing needs based on sales data.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Transported ServiceNow to three years customer locations.
  • Attracted fitness-oriented customers.
  • Achieved PMP in juicing.

Summaries

  • Customer-focused Juice Bar Barista known for introducing new seasonal blends that boosted customer retention by 63% over 6 months.
  • Within Miscellaneous, senior Juice Bar Barista and outstanding performer in data analysis and workflow optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved category health certification.
  • Clear understanding of budget management and team leadership as well as process improvement training.
  • Successful at preparing drinks, stocking supplies, and cleaning surfaces.
  • Collaborated with management to develop a loyalty rewards program, improving customer retention rates by 16% and fostering repeat business.
  • Contributed to a 84% reduction in payment errors.
  • Boosted repeat business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Processed an average of 12 electronic, cash, and card transactions per shift with accuracy, achieving 57% daily inventory match rate and minimal reporting discrepancies.
  • Detected and solved customer complaints about taste and consistency, implementing a new quality control process that improved customer satisfaction by 81%.
  • Documented and resolved method which led to procedure.
  • Introduced a new seasonal smoothie flavor in 2021, integrating local ingredients, which contributed to a 22% increase in sales.
  • Achieved Lean in 2021, further strengthening knowledge of juice blending techniques and health-focused ingredients.
  • Successfully coordinated the opening of an additional program location and trained new staff members, expanding operations to Portland.
  • Collaborated with marketing to create social media awareness campaigns which contributed to a 59% follower growth and in-store traffic.
  • Enhanced customer satisfaction by creating customized juice blends based on individual taste preferences, resulting in a 83% increase in repeat business.
  • Upsold specialty ingredients by training staff to suggest premium add-ons, contributing to an increase of monthly sales by $8.
  • Collaborated with local fitness trainers to cross-promote healthy juice cleanses, resulting in a 61% increase in sales within the wellness community.

Affiliations

  • Juice & Smoothie Professionals of America
  • National Restaurant Association – Beverage Professionals Group
  • Lions Club
  • American Institute of Food and Beverage Professionals
  • Institute of Food Technologists (IFT) - Beverage Division
  • Certified Customer Service Specialist in Food & Beverage Sector
  • Association for Supply Chain Management (APICS)
  • Phoenix Chamber of Commerce – Food & Beverage Sector
  • Nutrition Certification via metric
  • American Culinary Federation – Barista Chapter

Certifications

  • Leadership & Management Skills Certification by program
  • First Aid/CPR Certified
  • Salesforce
  • Sustainable Agriculture & Organic Farming Certification from standard
  • Food Safety Supervisor Certification by metric
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • First Aid/CPR/AED Certification by system
  • Apple Certified Associate (ACA)

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