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Skills

  • Bookkeeping
  • Types 6 wpm
  • Client relations strength
  • Shipping procedures understanding
  • Consistently meets sales goals
  • Office administration
  • Mail handling
  • Multi-line Telephone Systems
  • Customer and client relations
  • Credit card processing

Work Experiences

  • Quickly routed incoming mail and messages to the appropriate people.
  • Achieved a 61% conversion rate on appointment bookings.
  • Assessed client needs during initial calls to ensure appointments were made with the appropriate team, resulting in 18 in closed deals.
  • Adjusted team schedules.
  • Assisted the office team with administrative tasks such as making phone calls, copies, and schedules.
  • Achieved 14% growth in new client acquisitions.
  • Updated and maintained the company database's organization.
  • Achieved a 36% increase in appointment requests.
  • Acted as the first point of contact for potential clients and scheduled appointments for them.
  • Advocated for increased sales by making outbound calls and demonstrating superior product knowledge.

Summaries

  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Ability to generate high-quality leads has been demonstrated.
  • Skilled at staff training and building rapport with clients.
  • Strengths in workflow optimization and vendor management are well-known.
  • Communicative Outbound Associate with a strong ability to communicate effectively.
  • Sales, recruiting, and people management are among his specialties.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Appointment Setter is a focused and dependable Appointment Setter with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • While greeting and interacting with customers, answering calls, strategic planning and process improvement, maintain a positive and upbeat attitude.
  • Dedicated to creating long-lasting first impressions and increasing overall sales for the company.

Accomplishments

  • Launched
  • Adapted
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Ensured
  • Liaised
  • Advised
  • Reviewed
  • Implemented
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Affiliations

  • Association of Customer Management Services
  • Society for Human Resource Management (SHRM) – supporting role in HR functions
  • Sales Acceleration Program Certification 2015
  • National Association of Social Workers
  • Call Center Certification Training Association (CCTA)
  • International Council of Nurses
  • Inside Sales Leadership Association
  • Sales Enablement Leadership Council (SELC)
  • Certified Appointment Setter Development Program Scrum Master
  • Cold Calling Mastery Program Lean

Certifications

  • Microsoft Office Specialist (MOS)
  • Inbound Sales Certification - HubSpot Academy
  • Email Marketing Mastery Certification - metric
  • Certified Protection Officer (CPO)
  • Sales Objection Handling Certification - procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Inside Sales Professional (CISP) - AA-ISP
  • Certified Business Analysis Professional (CBAP)
  • Organizational Communication Certification - system
  • Customer Relationship Management Specialist - standard

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