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Skills

  • Regulatory compliance
  • MS Office
  • Communications
  • Public relations understanding
  • Business operations
  • Advanced search techniques
  • Cargo clearance optimization
  • Customer service excellence
  • Junior Officer Training & Development
  • Organization

Work Experiences

  • Collaborated with colleagues across Portland.
  • Assisted in developing the 2019 risk management policy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with colleagues across Chicago to ensure streamlined customs processing, reducing manual review time by 38%.
  • Conducted detailed vehicle searches.
  • Conducted outreach events.
  • Worked as a uniformed officer at ports of entry.
  • Collaborated with neighboring jurisdictions.
  • Achieved Innovation Award for exceeding departmental objectives.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved a measurable success rate in case resolution.
  • Border Services Officer with 7 years of successful budget management and team leadership experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Skills in process improvement and project management have been demonstrated, as well as excellent problem-solving abilities.
  • Border Services Officer skilled in surveillance and threat mitigation, capable of responding swiftly to security alerts and enforcing border control measures to mitigate risks.
  • Adept at incident response.
  • Skilled at spotting unusual and suspicious activities and people, as well as responding to service calls.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Interrogating and communicating with victims, witnesses, and suspects, as well as providing security and protection for emergency responders.
  • Achieved measurable improvements in compliance.

Accomplishments

  • Trained 18 new Border Services Officers in federal law compliance and emergency response protocols, improving overall unit readiness by 42%.
  • Developed proactive surveillance measures that reduced illegal border crossings by 54% in collaboration with local law enforcement.
  • Prepared detailed reports for cross-border crime investigations, contributing to the successful prosecution of 15 cases in federal court.
  • Assisted in the interception of 6 customs violations by applying extensive knowledge of international trade regulations.
  • Implemented innovative data protection strategies that ensured 31% compliance with local and national privacy laws during system audits.
  • Conducted in-depth traveler interviews, identifying suspicious behavior patterns that led to 14 criminal charges filed.
  • Leveraged initiative to efficiently process traveler data while maintaining a 25% accuracy rate and adherence to privacy regulations.
  • Ensured legal compliance of 6 import/export transactions, preventing an estimated value of $214,000 worth of unlawful trade.
  • Recognized as an emergency response protocol expert, decreasing response times to security escalations by 37% during standard.
  • Achieved a 39% increase in efficiency for customs processing times through strategic resource reallocation and communication improvements.

Affiliations

  • National Association of Investigative Specialists
  • Rotary International
  • International Police Association (IPA)
  • Border Security and Immigration Society of Columbus
  • Law Enforcement Intelligence Units (LEIU)
  • Association for Computing Machinery
  • Federal Law Enforcement Officers Association (FLEOA)
  • Society of Human Resource Management
  • American Association of Private Investigators
  • International Association of Law Enforcement Intelligence Analysts (IALEIA)

Certifications

  • CBSA Firearms Proficiency Certification
  • Customs Trade Partnership Against Terrorism (C-TPAT) Certification
  • International Narcotics Interdiction Specialist
  • Criminal Intelligence Certified Analyst (CICA)
  • International Law Enforcement Academy (ILEA) Training Certification
  • First Aid/CPR Certified
  • Certified Customs Specialist (CCS)
  • Advanced Fraudulent Document Detection Certification
  • SHRM Certified Professional (SHRM-CP)
  • Drug Identification and Recognition Training Certification

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