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Skills

  • First Aid/CPR
  • Legal documentation review
  • Relationship development
  • Warrant procedures
  • Conflict Resolution & De-escalation
  • Collaborative case management
  • Gang knowledge
  • Supervision
  • Border Incident Reporting
  • Criminal Prosecution Collaboration

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Innovation Award for exceeding departmental objectives.
  • Communicated effectively with foreign travelers.
  • Collaborated with inland enforcement officers to locate and detain foreign nationals who violated immigration policies, ensuring legal compliance was upheld.
  • Acted as a subject-matter expert during legal proceedings, providing testimony that led to the successful conviction of individuals violating customs laws.
  • Collaborated with neighboring jurisdictions to ensure joint operations ran smoothly, increasing efficiency at key border crossings by 24%.
  • Completed screening within the past year.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Applied de-escalation techniques.
  • Conducted detailed vehicle searches.

Summaries

  • Analyzed complex immigration documents.
  • Accomplished in collaborative enforcement efforts.
  • Adept at legal documentation review and real-time decision making, leading to timely and accurate resolutions on complex immigration cases.
  • Achieved successful prosecution.
  • Boosted operational efficiency.
  • 9 years of experience in enforcing customs, immigration, and border security regulations.
  • Adept at legal documentation review.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 33% reduction in processing time.
  • Border Services Officer with 7 years of successful budget management and team leadership experience.

Accomplishments

  • Collaborated with team of 14 in the development of process.
  • Resolved product issue through consumer testing.
  • Provided daily risk analysis briefings, effectively reducing potential border security risks by 27% over several months.
  • Played a key role in updating and maintaining a secure incident database, improving response coordination by 24% in joint agency operations.
  • Maintained up-to-date tracking of flagged travelers using specialized systems, yielding a 20% increase in actionable alerts at procedure.
  • Monitored and maintained access control systems, ensuring secure entry points at the program.
  • Implemented innovative data protection strategies that ensured 31% compliance with local and national privacy laws during system audits.
  • Provided leadership during high-tension situations including emergency border closures, ensuring safety while minimizing delays for justified travelers.
  • Efficiently managed cross-border collaboration for multi-national operations, leading to 62% better interagency communication.
  • Prepared detailed reports for cross-border crime investigations, contributing to the successful prosecution of 15 cases in federal court.

Affiliations

  • International Society for Border Studies (ISBS)
  • Narcotic Detection and Interdiction Association
  • Law Enforcement Intelligence Units (LEIU)
  • Public Safety Communications Officers Association (PSCOA)
  • National Customs Brokers & Forwarders Association (NCBFAA)
  • National Association of Crime Analysts (NACA)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • International Police Association (IPA)
  • Department of Homeland Security Alumni Network

Certifications

  • CBSA Firearms Proficiency Certification
  • Evidence Collection and Chain of Custody Certification
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Advanced Interview and Interrogation Certification
  • Counterterrorism and Organized Crime Training Certification
  • CompTIA Security+
  • Professional Certification in Human Smuggling Investigation
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Safety Officer (PSO)

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