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Skills

  • Excellent customer service
  • Fluent in French
  • Employee performance evaluations
  • Excellent multi-tasker
  • Food and beverage pairing
  • Team contribution
  • Organizational skills
  • Multi-Task Management
  • Meat slicing expertise
  • Territory Sales Experience

Work Experiences

  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Thoroughly washed and sanitized all dishes, glassware, and silverware after each use.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Developed a loyal clientele through friendly interactions, a positive attitude, and prompt assistance.
  • Completed all food orders in under 2 minutes.
  • Double-checked that it met all quality and quantity standards before serving prepared food to customers.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Prepared food for later use to save time for the staff during peak hours.
  • Counted back change on cash transactions accurately to match register readouts and balance the cash register.
  • Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures.

Summaries

  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Leader who inspires others and solves problems.
  • Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Frequently commended for completing tasks efficiently and offering friendly service.
  • Store Manager with 10 years of experience in grocery and natural foods stores.
  • Within Food and Beverage, senior Fast Food Worker and outstanding performer in team leadership and data analysis.
  • Looking for a position in a restaurant with room for advancement.
  • Bakery Clerk with 13 years of experience baking and decorating cakes, cookies, and pastries.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Fast Food Worker with 10 years of successful team leadership and vendor management experience.

Accomplishments

  • Improved money management skills handling up to 17 in cash and credit transactions daily with 56% accuracy.
  • Mentored junior staff in handling difficult customer service situations, improving team efficiency by 74% over the past year.
  • Sustained a high performing team and minimized employee turnover.
  • Won “system” Award for process.
  • Maintained compliance with all food safety regulations, achieving an incident-free operational record for 6 consecutive inspections.
  • Led efforts to reorganize the drive-thru workflow, cutting customer wait times from 16 seconds to 4 seconds.
  • Streamlined the daily cash handling process, reducing cash register discrepancies by 27%.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Consistently held the position of best performing store in the region.
  • Consistently received a 100% rate of customer satisfaction.

Affiliations

  • Food and Beverage Industry Professional Association
  • Society of Women Engineers
  • Council of Hospitality Management Educators
  • Customer Service Excellence Association
  • Lions Club
  • National ProStart Student Organization
  • Retail Industry Leaders Association (RILA)
  • Project Management Institute
  • Workplace Training and Safety Institute (WTSI)
  • Certified Profesional Food Manager (CPFM)

Certifications

  • CompTIA Network+
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Hospitality Supervisor (CHS), Beacon Labs
  • Food Allergen Awareness Certification
  • Food Safety Preventive Controls Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Basic Food and Beverage Safety Course - procedure
  • Safe Food Handling Certification - process

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