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Skills

  • ERP Implementation and Integration
  • Data-driven decision making
  • Customer satisfaction improvement
  • Executive-level reporting and updates
  • Process standardization initiatives
  • Customer service
  • Risk assessment and mitigation
  • Category equipment
  • Communications
  • Supervision

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Achieved $9 in savings.
  • Boosted profitability by $5.
  • Used on-site observation and personal interviews to identify individual employee strengths.
  • Achieved results within 17 months.
  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Accomplished this within several months.
  • Analyzed feedback from staff at all levels.
  • Aligned with industry standards.

Summaries

  • Aligned key stakeholder goals.
  • Achieved a 23% reduction in total operational costs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Achieved 83% higher productivity.
  • Aligned change initiatives with business goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Business Change Manager with 11 years of successful data analysis and risk assessment experience.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Aligned performance metrics with business targets.

Accomplishments

  • Designed and deployed a risk mitigation plan for a $4 enterprise project which successfully reduced risk incidence by 80%.
  • Analyzed market trends and business unit requirements to realign transformation strategy, resulting in a 46% increase in overall performance.
  • Scoped and managed the implementation of SAP, improving data visibility and reporting capabilities by 74%.
  • Led stakeholder analysis and communication strategies for a company-wide change management initiative, improving cross-functional collaboration by 38%.
  • Designed and rolled out an end-user training program on procedure, resulting in a 50% increase in user efficiency.
  • Facilitated stakeholder engagement workshops that increased project approval rates by 26% for business-critical initiatives.
  • Managed the lifecycle of Workday integration, delivering the project 18% below budget and two years ahead of schedule.
  • Authored comprehensive business cases for procedure, securing $17 in funding from executive stakeholders.
  • Developed a risk mitigation framework that supported 9% project completion rate for the fiscal year while keeping all deliveries within budget.
  • Co-led a business process re-engineering project that increased supply chain efficiency by 60% for framework.

Affiliations

  • Lions Club
  • International Coaching Federation (ICF)
  • Change Management Institute
  • Council for Change Management Excellence
  • International Institute of Business Analysis (IIBA)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Professional Association for Change Agents
  • Institute of Management Consultants (IMC USA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Business Continuity Professional (CBCP)
  • Certified ScrumMaster (CSM)
  • ISO 31000 Risk Management Certification
  • Managing Successful Programmes (MSP) Certification
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Business Architecture Certification by the Business Architecture Guild
  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification

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