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Skills

  • Multi-tasking in fast-paced environments
  • Cost-saving strategies
  • Team management
  • Time management
  • Problem resolution
  • Time management and prioritization
  • High-volume booking management
  • Schedule optimization
  • Operational improvement
  • Data entry and recordkeeping accuracy

Work Experiences

  • Actively tracked and followed up with clients on post-booking satisfaction, resulting in a 18% return customer rate.
  • Kept track of files and records by putting in place efficient and well-organized filing systems.
  • Oversaw 5 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Contributed to a Outstanding Service Award for exceptional customer service.
  • Assisted the sales team in scheduling meetings.
  • Collaborated with a team of 6 staff.
  • Contributed to fully booked events by 10%.
  • Addressed discrepancies in bookings.
  • Acted as the liaison between sales and operations teams.
  • Assisted department heads in creating long-term booking strategies for corporate partners, leading to the signing of 3-year contracts worth $12.

Summaries

  • Achieved a 26% improvement in customer retention.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Addressed customer concerns quickly.
  • Adept at managing feedback loops.
  • Booking Assistant is a polite and upbeat person with excellent telephone etiquette.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Experienced hospitality professional capable of balancing guest needs with business objectives.
  • Arranged activities for Salesforce customers.
  • Adept at using conflict resolution techniques to address customer concerns quickly, resulting in highly favorable satisfaction rates of over 8%.
  • Achieved a 32% reduction in scheduling errors.

Accomplishments

  • Collaborated with team of 7 in the development of initiative.
  • Coordinated resource availability and supported the sales team, achieving 6% of the monthly booking target.
  • Provided detailed reports on budget adherence for booked events, helping managers optimize resources and cut costs by $14.
  • Optimized booking process by utilizing Jira, enhancing workflow efficiency and reducing manual errors by 68%.
  • Achieved a 56% increase in repeat client bookings through personalized follow-ups and consistent post-event feedback gathering.
  • Addressed booking system discrepancies to improve compliance with internal policies, resulting in a 84% reduction in errors.
  • Resolved product issue through consumer testing.
  • Collaborated with sales and operations to secure last-minute travel bookings, achieving a 28% on-time execution rate amidst tight deadlines.
  • Integrated client feedback into the booking process, increasing customer return rates by 31% YOY.
  • Introduced automatic reporting through Workday, saving the team 5 hours per week in manual data entry.

Affiliations

  • The Skype Meeting Broadcast Program
  • Rotary International
  • Women in Travel (WiT)
  • American Society of Safety Professionals
  • Booking.com Partner Program
  • Society of Government Meeting Professionals (SGMP)
  • National Tourism Association (NTA)
  • World Travel & Tourism Council (WTTC)
  • International Conference and Event Services Association (ICESA)
  • Society for Incentive Travel Excellence (SITE)

Certifications

  • Certified Travel Associate (CTA) by The Travel Institute
  • Project Management for Event and Travel Coordinators Certification
  • Apple Certified Associate (ACA)
  • Negotiation Skills for Booking Agents Certification
  • Certified Professional Travel Agent (CPTA)
  • Customer Relationship Management Professional (CRMP)
  • Certified Travel Industry Specialist (CTIS)
  • Certified Vendor Management Professional (CVMP)
  • Advanced Customer Service Certification by Vantage
  • Salesforce

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