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Skills

  • Building operations
  • Multi-Task Management
  • Problem resolution
  • Computer literate
  • Financial records and processing
  • Territory Sales Experience
  • Operations management
  • Communications
  • Operational improvement
  • Maintenance knowledge

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Created multi-threaded admin web applications based on standard.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Landlord every one year.
  • Double-checked the data's accuracy and integrity.
  • Negotiated service contracts and evaluated vendor performance throughout the project cycle.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Created, reviewed, and submitted operating and capital budgets for the property.

Summaries

  • In stressful situations, maintains a calm and professional demeanor.
  • Knowledgable in a variety of design and testing methodologies.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Accomplished this in 2019.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Within Miscellaneous, senior Landlord and outstanding performer in team leadership and vendor management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Design and development of successful standard embedded software applications in the past.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.

Accomplishments

  • Developed and implemented tenant retention strategies, reducing tenant turnover by 80% year-on-year.
  • Implemented tenant screening protocols, increasing the percentage of qualified tenants by 19%, leading to improved rent payment timeliness.
  • Utilized property management software such as Salesforce, improving record-keeping accuracy by 15% and reducing administrative errors.
  • Minimized property vacancy rate by 70% through strategic marketing and local community engagement.
  • Reduced operational costs by 16 through efficient vendor negotiations and procurement strategies.
  • Acquired program at Phoenix, generating an annual return on investment of 42%.
  • Developed an emergency repair response framework, ensuring a 76% resolution of urgent requests within three years.
  • Handled tenant disputes with a 74% resolution rate within one year, maintaining a positive tenant-landlord relationship.
  • Collaborated with team of 12 in the development of framework.
  • Coordinated renovation projects of method, ensuring completion on time and within a budget of 12.

Affiliations

  • National Association of Realtors (NAR)
  • State Landlord Association of Columbus
  • Certified Commercial Investment Member (CCIM) Institute
  • Metric Chamber of Commerce
  • Lions Club
  • National Housing Conference (NHC)
  • American Society for Asset Protection (ASAP)
  • International Association of Administrative Professionals
  • National Association of Residential Property Managers (NARPM)
  • Association for Supply Chain Management (APICS)

Certifications

  • Fair Housing Certification – Ironclad Systems
  • First Aid/CPR Certified
  • Asbestos Hazard Abatement Certification
  • Accredited Residential Manager (ARM®) - Brightline
  • Rental Housing Integrity Improvement Program (RHIIP) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Maintenance Technician Certification for Property Managers – Harbor & Co.
  • ServSafe
  • Management of Hazardous Substances (Module) – North Carolina
  • Certified in Housing Asset Management (CHAM) – Consortium for Housing and Asset Management (CHAM)

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