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Skills

  • Cross-cultural sales background
  • Customer onboarding process improvement
  • Key account development
  • Lead generation
  • Brand-building strategies
  • Recruiting and Hiring
  • Data-driven decision making
  • Collaborative Leadership
  • Sales process
  • C-Level Stakeholder Management

Work Experiences

  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Increased my market share by 18% over the course of one year.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Addressed issues with sales performance through training and counseling, resulting in an annual sales increase of 9%.
  • Used QuickBooks to create effective several months budgets, which resulted in a 6% reduction in spending.
  • Managed teams of up to 17 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Increased profit margins by effectively managing expenses, budgets, and overhead, as well as increasing closings and optimizing product turns.
  • Developed sales, customer service, and management presentation materials.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 7% increase in client base.
  • Was in charge of supervising and training 16 employees in effective selling techniques.

Summaries

  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Dedicated to streamlining procedures and well-organized.
  • Proven to be an expert in a variety of sales techniques and approaches.
  • Senior Global Account Management Director is a hardworking and dependable Senior Global Account Management Director who excels at quality assurance and stakeholder engagement.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Ability to recognize program issues and integrate framework solutions to achieve process.
  • Excellent attention to detail and the ability to motivate employees to provide world-class service.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Expert in process product sales and procedure streamlining for increased productivity and sales.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Generated $5 in incremental revenue by implementing product bundling strategies that optimized upselling and cross-selling within key accounts.
  • Leveraged strong industry knowledge in multi-region contract negotiations, securing long-term contracts with key clients worth $17.
  • Improved product adoption and usage rates by 82% amongst global clients through targeted education and customer success initiatives.
  • Led cross-functional teams to revamp contract structures, increasing overall customer satisfaction by 24% and minimizing renewal churn.
  • Led global strategic initiatives that resulted in a 31% overall revenue increase across 15 international markets.
  • Developed and spearheaded a cross-regional marketing strategy that boosted market penetration in the Pacific Northwest by 46%, resulting in key client signings.
  • Executed outbound ABM campaigns that led to a 72% increase in marketing qualified leads for enterprise-level clients.
  • Constructed multi-year revenue forecasts for 14 key clients, directly contributing to securing contracts worth $13.
  • Devised and implemented a customer segmentation strategy that led to 22% revenue growth across underserved regions.
  • Pioneered a new customer onboarding program that enhanced product adoption rates by 17% within one year of deployment.

Affiliations

  • Executive Member, Association for Strategic Sales and Account Growth (ASSAG)
  • Advisor, International Association for Procurement and Executive Negotiations (IAPEN)
  • Member, International Council for Enterprise Business Development (ICEBD)
  • Affiliate, Global Key Accounts and Strategic Marketing Forum
  • Attendee, World Strategic Sales and Account Management Conference
  • Certified Global Business Specialist, International Institute of Business Analysis (IIBA)
  • Member, American Marketing Association (AMA) - Global Marketing Division
  • Board Member, Global Account Directors Network (GADN), contributing to international business growth strategies
  • Trusted Advisor, CFO Roundtable focused on Market Expansion Forecasting
  • Fellow, International Association for Contract and Commercial Management (IACCM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Strategic Account Manager (CSAM) – SAMA
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Risk Management Professional (RMP) - PMI
  • Salesforce
  • Project Management Professional (PMP) - PMI
  • Executive Program in Global Account Leadership - system
  • Digital Marketing Strategy Certification - standard
  • Certified Global Business Professional (CGBP) - NASBITE

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