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Skills

  • Business operations
  • Order Fulfillment and Follow-Up
  • Organization
  • Collaborations with Manufacturers and Suppliers
  • Customer service
  • Multitasking in high-pressure environments
  • Product Feature Explanation and Education
  • On-Schedule Delivery Management
  • MS Office
  • Client Satisfaction Improvement

Work Experiences

  • Achieved high sales for Jira.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved Innovation Award for consistently exceeding monthly sales targets by 26% over 2017.
  • Achieved this over 2015.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved results over 11 months.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Advised on the quality and design of furniture in houses, apartments, and mobile homes while working within budgetary constraints.
  • Increased sales by 6% by providing purchase advice and promoting additional products.
  • Analyzed customer feedback.

Summaries

  • Analyzed plans and decor needs.
  • Model homes and apartments have been furnished for property presentation by a Home Furnishing Consultant.
  • Home Furnishing Consultant works closely with customers to find the right furniture and accessories for their home and family.
  • Up to date on the most recent designs and trends.
  • Achieved a $5 increase in additional product sales over procedure.
  • Achieved Top Performer for top regional sales performance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Worked within the constraints of the customer's budget to provide furniture that met the client's wants and needs.
  • Boosted revenue by 77% over 2016.
  • Achieved on-time delivery performance metrics as high as 77%.

Accomplishments

  • Efficiently managed invoicing and financial transactions, reducing accounting errors by 79%.
  • Successfully closed high-value sales deals for commercial and hospitality clients, resulting in a 31% revenue growth in the B2B market.
  • Collaborated with external suppliers to secure exclusive product lines, enhancing the showroom’s appeal and increasing competitive edge.
  • Worked with finance teams to develop tailored payment options for high-value customers, reducing purchase abandonment by 57%.
  • Handled and processed bulk and custom furniture orders valued at over $11, ensuring timely delivery and customer satisfaction in Boston.
  • Collaborated with marketing teams to develop promotional campaigns that led to a 64% rise in sales of targeted products within the first 18 weeks.
  • Received a President's Club for outstanding performance due to reaching a 42% increase in annual sales and customer satisfaction.
  • Exceeded quarterly sales goals by $18 through strong interpersonal skills and understanding of customer lifestyle needs.
  • Resolved product issue through consumer testing.
  • Built lasting relationships with clients by providing personalized solutions and post-purchase follow-ups, contributing to a return customer rate of 17%.

Affiliations

  • Furniture Marketing Group (FMG)
  • Home Design and Decorators Guild, Affiliate
  • Certified Customer Relationship Manager (CRM)
  • Sales Management Association (SMA) Affiliate
  • Sustainable Furniture Council (SFC), Member
  • Toastmasters
  • Proof of Certification in Solution Selling Approach
  • Furniture Representative Alliance, Founding Member
  • International Furnishings and Design Association (IFDA)
  • Board of Certified Retail Sales Associates

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • American Society of Furniture Designers Certification (ASFD)
  • CompTIA A+ Technician
  • Furnished Spaces Design Consultation Certificate
  • Certified Customer Service Professional (CCSP)
  • Certified Home Décor Advisor by Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Manager of Customer Service (CMCS) by Vantage

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