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Skills

  • Communications
  • Addiction recovery support
  • First Aid/CPR
  • Holistic Care Coordination
  • Discharge Planning
  • Customer service
  • Cultural sensitivity in service delivery
  • Disease management standards
  • Process improvement
  • Motivational interviewing

Work Experiences

  • Aimed at reducing recidivism rates within the process.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the delivery of system project by program team, which resulted in category.
  • Connected clients with essential services.
  • Achieved 2 hour response time.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results within several months.
  • Achieved a 25% satisfaction rate post-resolution.
  • Assisted clients in meeting their goals.
  • Achieved President's Club for excellence in professional development.

Summaries

  • Collaborated with process housing programs.
  • Compassionate advocate for underserved populations.
  • Supportive Case Manager is a multi-talented Supportive Case Manager who is consistently rewarded for planning and operational improvements.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Built and fostered partnerships with community organizations, increasing client access to critical services by 53% and improving overall program outcomes.
  • Achieved results over 18 months.
  • Collaborative team-player focused on collective care.
  • Achieved a 25% success rate.
  • Communication, planning, and conflict resolution skills are all excellent.
  • Adept at leveraging community networks.

Accomplishments

  • Collaborated with program to enhance service availability for procedure, resulting in a 62% rise in program enrollment.
  • Authored detailed case reports and documentation for 15 clients, improving compliance with legal and medical system requirements.
  • Reduced case management backlog by 59% over 6 months through improved data entry and documentation techniques.
  • Advised underserved populations on navigating legal and healthcare systems, resulting in the procurement of over 5 in financial aid/resources.
  • Designed emergency shelter referral systems that supported 3 individuals in securing temporary accommodations over two years.
  • Resolved product issue through consumer testing.
  • Implemented monthly training workshops on effective communication with vulnerable populations, boosting client engagement scores by 33%.
  • Recognized by Harbor & Co. For implementing client safety protocols that resulted in zero confidentiality breaches in 2024.
  • Trained new staff in client confidentiality management protocols, resulting in a 78% drop in documentation errors.
  • Implemented a streamlined case intake process, reducing initial assessment wait times by 76% and increasing daily capacity by 4.

Affiliations

  • International Society for Traumatic Stress Studies (ISTSS)
  • American Public Health Association (APHA)
  • Toastmasters
  • National Association for Rural Mental Health (NARMH)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • International Federation of Social Workers (IFSW)
  • National Coalition for the Homeless
  • Human Services Network
  • International Association of Trauma Professionals (IATP)

Certifications

  • Certified Public Accountant
  • Certificate in Human Services Professionalism
  • Certified Peer Specialist (CPS)
  • Nonviolent Crisis Intervention (NCI) Certification
  • First Aid/CPR Certified
  • Certificate in Domestic Violence Case Management
  • Apple Certified Associate (ACA)
  • Certified Clinical Trauma Specialist (CCTS)
  • Salesforce
  • Mental Health First Aid Certification

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