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Skills

  • Communications
  • Organization
  • Partnering with local shelters and rescue organizations
  • Public education on animal care best practices
  • Operational improvement
  • Cross-functional collaboration with veterinary staff
  • Implementing positive reinforcement training techniques
  • MS Office
  • Building rapport with pet owners
  • Organizing transportation of rescue animals

Work Experiences

  • Worked with veterinarians to diagnose issues and administer treatment as needed.
  • Achieved results over 9 months.
  • Assisted in surgeries.
  • Conducted intake interviews with new clients, noting detailed health concerns, dietary restrictions, and behavioral patterns, improving customer onboarding success by 50%.
  • Gave standard and category medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
  • Changed dressings according to system.
  • Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong.
  • Recorded data using Jira after observing animal details such as size, condition, behavior, and eating habits.
  • Assisted in organizing annual fundraising events.
  • Contributed to a 13% increase in donations.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Maintain open communication with owners by effectively documenting feedings and treatments.
  • Knows the best walking routes and dog parks in the area.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Accomplished Animal Assistant.
  • Achieved Excellence Award+ ratings in quarterly sanitation audits.
  • Accomplished Animal Assistant with experience in guiding owners through multi-pet home integrations, helping reduce animal return rates by 71% through tailored behavior modification plans.
  • Achieved optimal care standards for animals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a post-operative success rate of 65%.

Accomplishments

  • Measured and tracked recovery milestones for rehabilitated animals, producing reports that led to adjustments in care plans and a 56% success rate.
  • Collaborated with vets and staff in developing a vaccination schedule for over 5 animals, improving immunity and overall long-term health records.
  • Coordinated with a local rescue organization to foster 16 medically challenged animals, helping rehome 54% of them within 2018.
  • Collaborated with rehabilitation experts to perform specialized behavioral training for 11 aggressive dogs, achieving a 66% reduction in violent incidents.
  • Assisted in preparing radiographic equipment and calming animals during imaging procedures, resulting in clear diagnostic images in 57% of cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Helped streamline emergency response protocols, reducing reaction time during critical animal care situations by 47% minutes.
  • Led staff in managing category emergency, ensuring swift triage of injured animals and recovery planning, with 62% survival rate.
  • Helped identify signs of early illness in shelter animals, which led to faster diagnosis and treatment, lowering overall recovery time by 22%.
  • Trained in CPR and first-aid for animals, applied these techniques 15 times in emergency situations, contributing to life-saving outcomes.

Affiliations

  • Pet Professional Guild (PPG)
  • Pet Industry Joint Advisory Council (PIJAC)
  • American Animal Hospital Association (AAHA)
  • National Association of Social Workers
  • American Marketing Association
  • Project Management Institute
  • Professional Animal Care Certification Council (PACCC)
  • Global Animal Partnership (GAP)
  • Association for Supply Chain Management (APICS)
  • American Veterinary Medical Association (AVMA)

Certifications

  • Rehab Institute: Animal Massage Therapy Certificate
  • Certified Animal Behavior Consultant (CABC)
  • Certified Veterinary Assistant (CVA)
  • Salesforce
  • Canine Rehabilitation Assistant Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Pet First Aid and CPR Certification
  • Certified Compassion Fatigue Professional (CCFP)
  • Cisco Certified Internetwork Expert (CCIE)

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