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Skills

  • First responder coordination
  • First Aid/CPR
  • Information intake
  • Emergency dispatch software implementation
  • Team building
  • Fleet response time management
  • Emergency call prioritization
  • Emergency vehicle dispatch routing
  • Law enforcement collaboration
  • Team management

Work Experiences

  • Advised lower-level staff on appropriate actions.
  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.
  • Read the system maps and caller information, and I entered all of the information into the system.
  • Collaborated with Salesforce developers.
  • Cross-trained team members on agency workflows.
  • Coordinated emergency vehicle movements.
  • Achieved faster coordinated response times by 29%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Cut average emergency call handling time by 39%.
  • Created post-crisis debrief procedures to document dispatcher performance gaps, which produced a 38% improvement in training suitability.

Summaries

  • Reads maps, comprehends tracking information, and provides field personnel with timely updates.
  • Achieved a 52% decrease in miscommunications.
  • Strengths in stakeholder engagement and project management backed up by Transportation training.
  • Accomplished in real-time vehicle coordination using GPS technologies, contributing to a 20% reduction in fleet response times and ensuring faster response to urgent incidents.
  • Achieved efficiency through team coordination and resource allocation.
  • Dedicated 911 Dispatcher with 15 years of experience in the field.
  • Commended for improving regional emergency response coordination.
  • 911 Dispatch Supervisor focused on quality control.
  • Dispatching procedures and policies are well-understood.
  • Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.

Accomplishments

  • Completed comprehensive review and overhaul of call prioritization protocols, reducing average response times by 41% over 6 months.
  • Assembled a specialized response workflow tailored to initiative, cutting resolution time by 35%, improving overall incident outcomes.
  • Streamlined data entry procedures after customer calls with ServiceNow, decreasing documentation time by 34% minutes per call, leading to reduced overall downtime.
  • Leveraged category to reduce errors in resource deployment, cutting resource misallocations by 65% and maximizing responder efficiency.
  • Monitored and assessed dispatcher performance in real-time, providing feedback that improved team efficiency by 59% within the past year.
  • Led 13 dispatchers during a rural region crisis response, successfully managing communication and reducing incident resolution time by 62%.
  • Decreased instance of misdirected resources by 77% through implementation of method, preventing 12 unnecessary dispatches monthly.
  • Collaborated with local emergency service providers to revamp mutual aid protocols, reducing inter-agency communication issues by 62%.
  • Led communication efforts during initiative, ensuring accurate relay of emergency information to 14 different response agencies.
  • Developed real-time training modules for handling high-stress incidents, raising overall dispatcher readiness scores by 61% in the past year.

Affiliations

  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Project Manager, Jira Communication System Overhaul Group 2016
  • Co-Facilitator, Community Safety and Wellness Outreach Program Boston
  • Completion of Advanced Dispatch Training in Crisis Negotiation Certification 2017
  • International Council of Nurses
  • Public Safety Telecommunicator Certification - Boston
  • American Medical Informatics Association
  • National Emergency Number Association (NENA)
  • Jaycees

Certifications

  • Emergency Number Professional (ENP) Certification – procedure
  • Incident Command Instructor Certification – APCO Institute
  • Cisco Certified Network Associate (CCNA)
  • National Certified Investigator & Inspector Training Certificate – Council on Licensure, Enforcement, and Regulation (CLEAR)
  • Law Enforcement Communications Certification – APCO Institute
  • Certified Homeland Protection Professional (CHPP) - National Sheriffs' Association
  • Basic Telecommunications Certification – Texas Commission on Law Enforcement (TCOLE)
  • Emergency Management Professional Program (EMPP) - FEMA
  • Emergency Fire Dispatch (EFD) Certification – IAED
  • Dispatcher Training Program Designer Credential – Academy of International Telecommunicators

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