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Skills

  • Increasing repeat customer orders through design appeal
  • Customer service
  • First Aid/CPR
  • Achievement in reducing waste through careful planning
  • Relationship development
  • Capable instructor for new employees
  • Problem resolution
  • Increasing holiday sales through themed donuts
  • Business operations
  • Managing workflow to meet production demands

Work Experiences

  • Food preparation activities, such as data analysis and workflow optimization, were planned and organized by me.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Adapted quickly to last-minute order modifications.
  • Boosted holiday sales by $8 in 2019.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Conducted daily checks of artistic tools and materials.
  • Collaborated with team members.
  • Boosted customer engagement.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with the supply chain team.

Summaries

  • Aimed to deliver exceptional results in special orders.
  • Boosted holiday and promotional event sales by over $13 in 2021.
  • Collaborated with marketing teams.
  • Safety-conscious and knowledgeable about metric regulatory requirements and guidelines.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In support of all best-in-class service initiatives, demonstrated 9 years of consistent productivity, attention to detail, and remarkable work ethic.
  • Recognized on a regular basis for outstanding performance and contributions to the Manufacturing and Production industry's success.
  • Contributions and skills are transferable across client relations or line operations.
  • Within Manufacturing and Production, senior Donut Decorator and outstanding performer in performance reporting and risk assessment.

Accomplishments

  • Collaborated with marketing team to align donut decorations with campaigns, driving a 83% increase in engagement during promotional periods.
  • Conducted client consultations for custom orders, resulting in repeat business growth of 15% over 18 months.
  • Pioneered eco-friendly packaging ideas paired with innovative designs that led to 28% customer satisfaction improvement in sustainability feedback surveys.
  • Established a new flavor and design pairing protocol, leading to the creation of 4 new menu items which contributed to sales growth of $15.
  • Assembled and executed an on-site pop-up donut design station that helped the store gain 3 new customers in one weekend.
  • Proactively identified new decoration trends through market research, helping the store stay ahead of competitors and achieve a 73% sales increase.
  • Utilized QuickBooks to manage bulk custom orders, ensuring 100% on-time delivery while maintaining high quality standards.
  • Ran a highly effective promotional event featuring custom-designed donuts, increasing revenue during the event by $7.
  • Spearheaded seasonal redecoration efforts, leading to a 77% boost in social media visibility.
  • Optimized ingredient usage for premium decorations, cutting material costs by $16 without reduction in design qualities.

Affiliations

  • National Association of Caterers and Event Planners (NACE)
  • Bakery Technicians and Decorators Society
  • Professional Decorators Guild
  • Society of Human Resource Management
  • National Grocers Association (NGA) Food Safety Training Program
  • World Association of Chefs Societies (WACS)
  • Pastry Chefs of America (PCA)
  • Society for the Advancement of Food Service Research (SAFSR)
  • Toastmasters
  • American Marketing Association

Certifications

  • Decorative Icing Techniques Certification
  • Certified Professional in Baking and Pastry Arts, Meridian
  • Certified Specialist in Decorative Donut Techniques
  • Advanced Dough Handling Techniques Certification, Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Food Safety Manager Certification (ServSafe)
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Team Leadership in Hospitality Certification, Brightline
  • Certified in Custom-Dessert Design, Brightline

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