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Skills

  • Heavy lifting
  • Time management skills
  • Contract negotiation
  • Relationship development
  • Campaign management
  • Client relationship management
  • Process improvement
  • MS Office
  • Client-focused
  • Market Positioning

Work Experiences

  • Achieved a 47% rise in net promoter scores.
  • Achieved results over 18 months.
  • Planned and implemented innovative strategies to meet goals and increase long-term profitability.
  • Created innovative and targeted collateral to support overall branding objectives.
  • Planned and executed events and marketing programs that resulted in 5 times the number of qualified leads that were expected.
  • Experimented with marketing channels such as paid acquisition, social media, and creating new content.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved annual membership growth of 56%.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Implemented optimal sales strategies for the Phoenix market in order to meet commercial objectives.

Summaries

  • Performance-driven Marketing Manager skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Professional with experience in brand management and social media engagement who is results-oriented and collaborative.
  • Membership Advisor who is innovative and proactive and wants to apply knowledge and abilities gained over 6 years of experience to a challenging role promoting a variety of customer products.
  • With creative and proactive approaches, I've managed all stages of campaigns, deepened partnerships, and increased sales.
  • With exceptional Miscellaneous expertise and top-notch communication abilities, talented in forecasting, project management, and strategic planning.
  • Leader who is articulate and driven, as well as having a high level of energy and an engaging personality.
  • Hardworking, results-oriented leader with a track record of project development, team supervision, and campaign improvement.
  • Motivated Membership Advisor with experience managing large-scale projects, including budgeting and administration.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reduced membership cancellations by 59% through targeted retention strategies and personalized member support.
  • Created a comprehensive membership FAQ and troubleshooting guide, reducing customer service inquiries by 33%.
  • Successfully coordinated and hosted 12 membership promotional events, drawing in 3 attendees and converting 27% into members.
  • Resolved product issue through consumer testing.
  • Achieved 46% of monthly sales target by utilizing CRM data for personalized member outreach.
  • Implemented a member engagement survey that identified key improvement areas, leading to a 81% rise in satisfaction scores.
  • Streamlined the onboarding process for new members with tailored orientation, resulting in a 63% reduction in delays.
  • Successfully led a membership drive that grew new member registrations by 3 within 6 months.
  • Partnered with internal teams to develop member satisfaction metrics, leading to a 69% improvement in overall experience ratings.
  • Conducted deep analysis of CRM data to tailor membership offers, leading to 25% increase in overall membership purchases.

Affiliations

  • Certified Customer Relationship Manager (CCRM) – 2019
  • Society of Human Resource Management
  • American Society for Training and Development (ASTD) – Learning & Development Track
  • Freemason
  • Association of Professional Membership Advisors
  • Certified Mobile Experience Advisor (CMEA) – 2017
  • American Association of Sales & Marketing Professionals
  • Society for Performance Improvement Professionals
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Salesforce
  • HubSpot Inbound Sales Certification
  • Certified Referral Program Manager (CRPM)
  • CompTIA Network+
  • Advanced Community Outreach Coordinator Certification
  • Certified Membership Marketing Specialist (CMMS)
  • Google Ads Certification
  • Certified Mobile App Product Specialist
  • Apple Certified Associate (ACA)
  • Certified Customer Experience Professional (CCXP)

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