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Skills

  • First Aid/CPR
  • Business operations
  • Resource planning
  • E-learning module development
  • Project organization
  • Wages and salary
  • Bilingual communication skills
  • Pre-Employment Screening
  • Cross-functional collaboration
  • Operational improvement

Work Experiences

  • Decreased customer complaints by 55%.
  • Conducted in-field coaching.
  • Consistently improved performance year-over-year.
  • Analyzed training data and performance feedback to update learning materials and training strategies, reducing skill gaps by 52%.
  • Was in charge of administering benefit programs, analyzing compensation and other competitive data, and creating budgets.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Collaborated with product developers.
  • Conducted periodic audits on field performance metrics, identifying areas of improvement and providing targeted coaching that increased efficacy by 21% across the West Coast.
  • Improved office processes, such as record tracking and initiative, by implementing process improvements.
  • Achieved annual cost savings of $14.

Summaries

  • Closed skill gaps.
  • Achieved results over 6 months.
  • Costs were consistently reduced while profits were increased.
  • Committed to continuous improvement.
  • Achieved 75% reductions in errors.
  • Achieved a 66% improvement in certification rates.
  • Achieved a track record of passing audits without incident.
  • Championed mentorship initiatives.
  • Dynamic Assistant Manager of Human Resources with 12 years of experience advising on human resource topics and issues.
  • Field Training Specialist is a multi-talented Field Training Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Executed post-training competency evaluations, achieving an average score improvement of 74% for field trainees.
  • Managed post-training follow-ups, leading to a 46% performance improvement across the Northeast for underperforming teams.
  • Monitored field performance metrics through periodic audits, identifying key areas for improvement that resulted in a 18% boost in efficiency across the the Pacific Northwest.
  • Trained a cross-regional team of 10 field representatives on Microsoft Excel, with a 37% proficiency rate achieved within 6 months.
  • Piloted a change management initiative to integrate new safety protocols, ultimately reducing incidents by 85% within 14 months.
  • Led audit and compliance reviews within field teams, contributing to a 33% reduction in discrepancies.
  • Conducted e-learning modules on Adobe Creative Suite, enabling 12 field employees to achieve an average certification score of 41% within three years.
  • Optimized e-learning platforms to reduce the time required for compliance training completion by 73%, improving overall efficiency.
  • Resolved product issue through consumer testing.
  • Created role-specific leaderboards within training sessions, incentivizing participants and increasing engagement by 43%.

Affiliations

  • Project Management Institute
  • Toastmasters
  • Academy of Human Resource Development (AHRD)
  • Team Facilitation and Collaborative Training Award (2016)
  • Institute of Sales Management – Certified Technical Sales Trainer
  • National Association of Business Coaches (NABC)
  • American Medical Informatics Association
  • Certified Professional in Learning and Performance (CPLP) – obtained in 2019
  • Society of Women Engineers
  • National Association of Sales Professionals (NASP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 30-Hour Outreach Training Program - Occupational Safety and Health Administration
  • Certified Field Training Officer (FTO) - Vantage
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Professional in Learning and Performance (CPLP) - ATD
  • Certified Coaching for Performance & Engagement Instructor - method
  • Apple Certified Associate (ACA)

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