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Skills

  • Customer feedback data analysis
  • Digital communication platforms
  • Office administration
  • Internal Process Improvement
  • Professional demeanor
  • Customer service and front-line support
  • Regulatory compliance
  • MS Office
  • Shorthand writing
  • Staff management

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Consistently delivered information to stakeholders on time, improving operational efficiency by 62%.
  • Assisted with the migration of over 5 records.
  • Aimed at reducing bottlenecks in information retrieval systems.
  • Assisted in a Workday audit review.
  • Achieved a near-perfect accuracy rate of 29%.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Conducted reporting on performance metrics.
  • Conducted comprehensive research for special projects, enabling upper management to make well-informed decisions.
  • Managed a multi-line telephone system that handled over 4 calls per day on my own.

Summaries

  • Achieved 40% faster information dissemination.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Professional at assisting customers with both simple and complex needs.

Accomplishments

  • Facilitated training workshops for 13 employees on document management best practices, reducing errors by 54% in 2020.
  • Supported sales in the creation and dissemination of policy documentation, contributing to a 29% improvement in compliance audits.
  • Devised a scalable indexing strategy for over 6 records, leading to 51% faster data retrieval times for metric.
  • Utilized Adobe Creative Suite to create a digitized archive, improving document retrieval time by 14%.
  • Reduced information request response time by 28% through process automation and coordination with compliance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 3 in the development of system.
  • Identified and documented frequently asked questions mitigating repeated requests, reducing inquiry response time by 18%.
  • Achieved OSHA to enhance proficiency in research methodologies and information management best practices.
  • Collaborated on cross-team projects to ensure the proper dissemination of sensitive information, improving information security by 20%.

Affiliations

  • National Association of Social Workers
  • Freemason
  • Association for Computing Machinery (ACM) Special Interest Group on Information Retrieval (SIGIR)
  • Customer Experience Professionals Association (CXPA)
  • Society for Technical Communication (STC)
  • International Federation of Library Associations and Institutions (IFLA)
  • Association for Computing Machinery
  • Society of Women Engineers
  • Institute of Information Management (IIM) Boston
  • Association of Information Technology Professionals

Certifications

  • CompTIA Network+
  • Azure AI Fundamentals Certified – Microsoft
  • Certified Information & Professional Records Management (IRM) – Ironclad Systems
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM OR ERP) – 2021
  • Certified Information Systems Auditor (CISA) - procedure
  • First Aid/CPR Certified
  • Google Data Analytics Professional Certificate (2018)
  • ServSafe
  • CompTIA A+ Technician
  • GSuite Administrator Certification – Google

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