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Skills

  • Research and Data Analysis
  • Staff management
  • Professional demeanor
  • Business operations
  • Digital communication platforms
  • Internal Process Improvement
  • Organization
  • Communication workflow automation
  • Customer service and front-line support
  • Adoption rate improvement for new systems

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Collaborated regularly with IT and HR departments.
  • Achieved faster decisions on strategic initiatives.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Achieved a near-perfect accuracy rate of 29%.
  • Achieved a 50% increase in customer satisfaction.
  • Analyzed data from customer feedback systems.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Conducted reporting on performance metrics.
  • Provided customer service and resolved or escalated issues to management for resolution.

Summaries

  • Expert and knowledgeable in security, service, and clerical requirements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for outstanding interpersonal, client, and professional communication skills in performance reporting.
  • Achieved 40% faster information dissemination.
  • Accomplished Information Assistant.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 7-person team.
  • Positive and upbeat personality with excellent relationship-building skills.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Responsible for processing and cataloging 6 records per week, ensuring a 51% improvement in data retrieval accuracy.
  • Managed 11 client inquiries while maintaining high satisfaction rate as measured by procedure% improvement in user feedback.
  • Assisted in the reorganization of a large public-facing knowledge base that improved customer accessibility, increasing overall satisfaction by 60%.
  • Achieved OSHA to enhance proficiency in research methodologies and information management best practices.
  • Designed and developed flowcharts and process documentation for information management operations, leading to 17% increase in team workflow clarity.
  • Developed information request tracking metrics, allowing for real-time performance monitoring, resulting in 56% backlog reduction.
  • Successfully processed and responded to 9 customer information requests per week while maintaining a 77% accuracy rate.
  • Reduced information request response time by 28% through process automation and coordination with compliance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized advanced data retrieval techniques to recover historical documents crucial for a category, leading to successful audit completion.

Affiliations

  • International Records Management Trust (IRMT)
  • Council of Library and Information Resources (CLIR)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Special Libraries Association (SLA)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Data & Marketing Association (DMA)
  • Toastmasters
  • Rotary International

Certifications

  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Certified Information Technology Infrastructure Library (ITIL) Foundation - 2019
  • Document Control Specialist Certification - Brightline
  • Certified Data Analyst for Business Performance – Cedar Works
  • Professional Scrum Master I (PSM I) - Scrum.org
  • Project Management Professional (PMP)
  • Certified Records Manager (CRM) – metric
  • Microsoft Certified: Fundamentals in Power Platform – Power BI 2020
  • Certified SharePoint Administrator – Microsoft Excel
  • Azure AI Fundamentals Certified – Microsoft

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