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Skills

  • Customer service excellence
  • Daily payment reconciliation
  • Financial transaction processing
  • To-go order preparation
  • Order accuracy
  • Alcohol incident prevention
  • Guest relations management
  • Menu presentation
  • Effective conflict resolution
  • Table setting

Work Experiences

  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Evaluated a 10 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic program restaurant.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.

Summaries

  • Offering extensive knowledge, a strong work ethic, and over 16 years of experience in the field.
  • Head Cocktail Server with over 8 years of procedure and metric service experience.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Ambitious server with 12 years of experience increasing process sales and providing guests with personalized service.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Led a team of 13 cocktail servers in high-volume environments, improving overall service efficiency by 26%.
  • Collaborated closely with bar management to standardize signature cocktail recipes, reducing variability in drink orders by 72%.
  • Introduced time-saving procedures that reduced service delays during critical shifts, improving table turn-over rate by 52%.
  • Resolved conflicts between customers and staff on the floor, maintaining a calm and inviting environment even during high-stress situations.
  • Coordinated service for exclusive VIP tables, driving bottle service revenue increases by an average of $15 per event.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized knowledge of food and drink pairings to enhance the guest dining experience, leading to positive feedback from 66% of diners.
  • Monitored staff compliance with health and safety regulations, reducing hygiene-related incidents to zero over a the past year.
  • Collaborated with team of 7 in the development of standard.
  • Implemented a bottle service upsell strategy that exceeded weekly revenue targets by $11 for 17 consecutive months.

Affiliations

  • American Marketing Association
  • Guild of Sommeliers
  • Certified Specialist of Spirits (CSS)
  • International Sommeliers Guild
  • Certified Beer Servers Association
  • American Culinary Federation (ACF), Beverage Segment
  • National Bar and Restaurant Management Association (NBRMA)
  • Food and Beverage Managers Association of America (FBMAA)
  • Craft Spirits and Cocktails Association
  • Association for Computing Machinery

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Mixology License from method
  • Certificate in Bartending and Mixology from standard
  • Salesforce
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Event Manager (CEM) from Vantage
  • Sales and Customer Service Certification from Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • National Restaurant Association (NRA) Bar Management Certificate

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