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Skills

  • Patient Assessments
  • Document scanning
  • Medical records management
  • EMR / EHR
  • Public speaking
  • Documenting behaviors
  • Excellent planner and coordinator
  • Direct patient care
  • Pricing tool development
  • Clerical support

Work Experiences

  • Remained alert to client problems or health issues and responded competently.
  • Made sure that personal and professional documents were filed properly.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Made appointments for clients and accompanied them to them.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Assisted residents in applying non-prescription topical medications to their skin as part of their daily skincare routine.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.

Summaries

  • Nursing team member with more than 18 years of patient-facing experience.
  • Compassionate, with a strong focus on providing outstanding customer service.
  • Continuing Care Aide is a friendly Continuing Care Aide who is dedicated to assisting patients with daily activities in order to improve their health and living standards.
  • Clear understanding of stakeholder engagement and quality assurance as well as client relations training.
  • Expert at framework treatments and familiar with workflow optimization patients.
  • Certified Nursing Assistant with extensive experience in patient care and administrative functions in hospitals.
  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Process are well-understood.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Continuing Care Aide is a multi-talented Continuing Care Aide who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Effectively resolved 13 resident complaints regarding care schedules and attention, ensuring prompt adjustments and improving satisfaction rates by 29%.
  • Initiated
  • Integrated
  • Resolved product issue through consumer testing.
  • Resolved
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Monitored
  • Conducted a thorough review and improvement of patient documentation for 14 cases, ensuring seamless processes for auditing and care handovers.
  • Trained
  • Advocated for patient rights by identifying communication gaps between caregivers and families, improving overall trust and feedback.

Affiliations

  • Respite Care Association of Canada
  • Association of Information Technology Professionals
  • Collaborative for Leadership in Applied Health Research and Care (CLAHRC)
  • International Federation on Ageing
  • American Medical Informatics Association
  • International Council of Nurses - Health Care Assistants Chapter
  • Association for Supply Chain Management (APICS)
  • Ontario Personal Support Worker Association
  • Society of Human Resource Management
  • Alzheimer’s Foundation of America

Certifications

  • Behavioral Health/De-escalation Techniques Certification - 2018 - standard
  • Medication Administration Training (MAT) Certificate - 2023 - Brightline
  • Developmental Disabilities Specialty Certification - 2016 - Lakeside Partners
  • Positive Behavior Support (PBS) Certification - 2024 - Northwind
  • CompTIA A+ Technician
  • Certified Nursing Assistant (CNA) - 2016 - Ohio
  • Fall Prevention Specialist Certification - 2023 - Vantage
  • Advanced First Aid & CPR Certification - 2020 - process
  • Nonviolent Crisis Intervention (NCI) Certification (2016, Northwind)
  • Geriatric Nursing Assistant (GNA) Certification - 2017 - Boston

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