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Skills

  • Guest accommodation customization
  • Staff training and development
  • Financial reconciliation of room booking
  • Team building
  • Priority management
  • Business operations
  • Customer satisfaction optimization
  • Brand management
  • Time management
  • Team management

Work Experiences

  • Coordinated housekeeping and maintenance teams.
  • Coordinated and documented the setup of multi-space rooms across Chicago, ensuring all setup guidelines were met and client expectations exceeded.
  • Achieved growth over 18 months.
  • Collaborated with the marketing team.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created weekly occupancy reports, which helped senior management make informed decisions about pricing strategies and room promotions.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Assisted during 18 months.
  • Transported Power BI to 18 months customer locations.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.

Summaries

  • Aligned setups with event needs.
  • Achieved a 73% customer satisfaction rate.
  • Committed to delivering excellent guest satisfaction results through proactive coordination of special accommodations, leading to numerous repeat bookings.
  • Achieved a 33% satisfaction rate.
  • Adept at optimizing room assignments and availability, consistently maintaining a 28% capacity utilization rate during high-demand periods.
  • Adept at managing multi-event scheduling.
  • Experience in hotel management positions at high-end resorts with a strong focus on customer service.
  • Achieved results within the past year.
  • When it comes to greeting guests and resolving issues, she is extremely effective.
  • Analytical Rooms Coordinator.

Accomplishments

  • Partnered with the housekeeping and maintenance departments to ensure guest rooms met brand standards, significantly reducing customer complaints.
  • Managed a complex schedule of 10 rooms across multiple venues, ensuring seamless transitions between bookings by liaising with internal teams and clients.
  • Collaborated with sales and events teams to coordinate large-scale bookings, ensuring meticulous room management for up to 16 attendees per event.
  • Assisted in performing quality checks of rooms post-cleaning, resolving housekeeping discrepancies quickly, which led to a decrease in guest complaints by 21% %.
  • Led a specialized team to handle advanced room configurations, such as VIP suites and accessibility accommodations, for key event guests.
  • Prepared detailed post-event reports analyzing room booking trends and providing data-driven insights for future occupancy rate improvements.
  • Worked directly with front desk leadership to prioritize room assignments for returning guests and loyalty program members.
  • Coordinated room readiness across multiple departments during holiday seasons, achieving a 61% increase in on-time room turnover.
  • Streamlined the communication process between the front desk and housekeeping using Jira, which increased room readiness by 48% %.
  • Improved occupancy rates by 43% through the use of up-selling efforts and targeted room packages during special promotions.

Affiliations

  • Lions Club
  • National Society of Minorities in Hospitality (NSMH)
  • Certified Rooms Division Executive (CRDE) Certification
  • International Concierge and Lifestyle Management Association (ICLMA)
  • Society of Women Engineers
  • Certified Guest Service Professional (CGSP)
  • Society of Human Resource Management
  • Meeting Professionals International (MPI)
  • Association for Supply Chain Management (APICS)
  • American Hotel & Lodging Association (AHLA)

Certifications

  • Salesforce
  • Event Venue Management Certificate - International Association of Venue Managers - 2015
  • Certified Rooms and Revenue Manager (CRRM) - Lakeside Partners - 2022
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI), 2021
  • Certified Hospitality Supervisor (CHS) - Meridian - 2021
  • Certified Public Accountant (CPA)
  • Certified Resort Account Director (CRAD) - Cedar Works - 2019
  • Hotel Asset Management Certificate - procedure - 2021
  • First Aid/CPR Certified
  • Event Management Certification (EMC) - process - 2016

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