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Skills

  • Patient care
  • Inventory system implementation
  • Guest relations and retention strategies
  • Cost-saving initiatives
  • Food waste reduction
  • Budget Management
  • First Aid/CPR
  • Up-selling and cross-selling techniques
  • Team building
  • ServSafe

Work Experiences

  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Awarded Outstanding Service Award for customer satisfaction in 2019.
  • Collaborated with marketing to introduce a loyalty program, resulting in 32% increase in regular customer visits within two years.
  • Collaborated with management on seasonal specials, increasing revenue by 53% during initiative.
  • Conducted comprehensive audits of service and kitchen performance, addressing inefficiencies and reducing operational downtime by 50% over two years.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.

Summaries

  • Achieved results over category.
  • Adept at reducing customer complaints.
  • Achieved Outstanding Service Award for excellence in team leadership hospitality services.
  • Achieved outstanding service recognition in 2015.
  • Stakeholder engagement and risk assessment are precise and quick at preparing ingredients.
  • Achieved a 26% increase in table turnover during peak hours.
  • Conducted thorough inspections.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Collaborated with marketing teams to launch successful promotional campaigns, increasing foot traffic by 60% over process.

Accomplishments

  • Coordinated staff schedules for special events, improving event preparation time by 56%.
  • Headed training programs for new hires, including cross-training initiatives that reduced onboarding time by method.
  • Implemented eco-friendly packaging for takeout orders, reducing waste disposal costs by $99,000 annually.
  • Implemented a reservation management system that increased table turnover by 16% during high-traffic periods.
  • Partnered with nearby businesses to create mutually beneficial promotions, increasing foot traffic by 39% over 6 months.
  • Initiated cross-functional teamwork between the waiter and kitchen staff, driving up customer satisfaction by 72%.
  • Collaborated with chefs to run kitchen efficiency audits, improving prep times and lowering customer wait times by 78%.
  • Analyzed and adjusted portion sizes for key menu items, leading to a 42% reduction in food waste.
  • Resolved product issue through consumer testing.
  • Implemented reservation software improvements, resulting in a faster check-in process and reducing customer wait times by 15% at peak hours.

Affiliations

  • Society for Hospitality & Foodservice Management
  • Freemason
  • International Association of Culinary Professionals
  • Foodservice Packaging Institute (FPI)
  • Green Restaurant Association
  • Chamber of Commerce Denver Committee for Food & Beverage
  • Restaurant Manager Certification Program Six Sigma
  • American Management Association (AMA)
  • Institute of Hospitality
  • American Marketing Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • OSHA Food Safety Compliance Certification
  • Certified Safety Professional (CSP)
  • Foodservice Management Professional® (FMP) from Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Public Accountant

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