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Skills

  • Ambulatory care operations
  • Health equity and access programs
  • Patient triage and flow optimization
  • Cost-reduction initiatives
  • Accreditation coordination
  • Drug inventory management
  • Hiring and recruitment
  • Patient satisfaction improvement strategies
  • Training and development
  • Community outreach and healthcare access initiatives

Work Experiences

  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Assessed operational readiness of ambulatory care centers.
  • Achieved a 49% improvement in operational benchmarks.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved growth within 18 months.
  • Achieved 11% improvement in team productivity.
  • Built and led a remote care initiative that increased virtual consultation capacity by 12% during standard.
  • Bottlenecks decreased across all campus facilities.
  • Achieved growth over 18 months.
  • Achieved results in 2020.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Coordinate patient admission and discharge.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in virtual health program development, expanding telehealth capacity by 41% during system and supporting continuous patient care delivery.
  • Within Miscellaneous, senior Director of Ambulatory Special Projects and outstanding performer in risk assessment and client relations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Hope to help Lakeside Partners achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Clear understanding of workflow optimization and performance reporting as well as team leadership training.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.

Accomplishments

  • Improved financial outcomes of ambulatory services by negotiating cost efficiencies in supply chain management, saving 14 per year across 8 clinics.
  • Implemented regulatory reporting improvements, ensuring timely submissions to process without any compliance breaches for 18 months.
  • Championed a sustainability initiative within ambulatory services, reducing energy consumption across facilities by 76% while maintaining full operational capacity.
  • Implemented a comprehensive risk assessment strategy in outpatient departments, reducing preventable incidents by 6% within 18 months.
  • Reduced patient wait times by 10% through process redesign and implementing lean management principles across all ambulatory departments.
  • Developed cross-training programs for ambulatory care staff, resulting in a more agile workforce able to adapt efficiently to changing patient volumes.
  • Created a scalable public health outreach campaign that increased patient vaccinations by 84% in partnership with community health centers.
  • Resolved product issue through consumer testing.
  • Designed and implemented a telemedicine platform, facilitating a 24% increase in remote consultations and services during the 2020 pandemic.
  • Established a data-driven performance review process, leading to improved healthcare outcomes and reducing patient escalations by 41% over several months.

Affiliations

  • Medical Group Management Association (MGMA)
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • American Society of Safety Professionals
  • Freemason
  • Society of Women Engineers
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Association for Supply Chain Management (APICS)
  • American Society for Healthcare Risk Management (ASHRM)
  • National Association of Ambulatory Surgery Centers (ASC Association)
  • Project Management Institute (PMI) – Healthcare Special Interest Group

Certifications

  • Certified in Executive Nursing Practice (CENP)
  • Cisco Certified Network Associate (CCNA)
  • National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) Content Expert Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Accredited in Medical Management (AMM) by the American College of Medical Practice Executives (ACMPE)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • OSHA 30-Hour Healthcare Certification
  • CPRA - Certified Patient Registration Associate
  • Google Certified Professional Cloud Architect
  • Certificate of Added Qualification in Healthcare Management from the American Academy of Physicians Assistants (AAPA)

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